The nexus between leadership and the performance of the National Social Security Authority (NSSA) in Zimbabwe

Authors

  • Alouis Chilunjika PDRF, School of Public Management, Governance and Public Policy, University of Johannesburg, Johannesburg, South Africa/ National University of Lesotho, Department of Political and Administrative Studies, Maseru, Lesotho https://orcid.org/0000-0001-9801-4803
  • Dominique Uwizeyimana Professor, School of Public Management, Governance and Public Policy, University of Johannesburg, Johannesburg, South Africa https://orcid.org/0000-0001-8062-5075
  • Sharon Chilunjika School of Public Management, Governance and Public Policy, University of Johannesburg, Johannesburg, South Africa/ Midlands State University, Department of Governance and Public Management, Gweru, Zimbabwe https://orcid.org/0000-0001-9273-3313

DOI:

https://doi.org/10.20525/ijrbs.v12i2.2399

Keywords:

organisational Performance, Transformational Leadership, Transactional Leadership, National Social Security Authority, Zimbabwe

Abstract

The study examined the role of leadership in the performance of the National Social Security Authority (NSSA) in Zimbabwe. The study employed mixed methods research, which triangulated qualitative and quantitative techniques. Respondents for the questionnaires were selected using simple random sampling. Participants for interviews were purposively selected. Written records were also used to collect data. Data from questionnaires were analyzed using Statistical Package for Social Scientists (SPSS), and qualitative data were analyzed using thematic and content analysis. The study established leadership as a crucial component for NSSA’s satisfactory performance, with investment activities, service delivery, and corporate social responsibility used to gauge NSSA’s performance. The study recommended the intricate interaction of the leadership and the employees and the creation of a robust corporate governance framework to do away with political prying and enhance efficiency and effectiveness in the running of NSSA.

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Author Biography

Dominique Uwizeyimana, Professor, School of Public Management, Governance and Public Policy, University of Johannesburg, Johannesburg, South Africa

Professor of Public Management, Governance and Public Policy at the University of Johannesburg, School of Public Management, Governance and Public Policy

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Published

2023-03-25

How to Cite

Chilunjika, A., Uwizeyimana, D., & Chilunjika, S. (2023). The nexus between leadership and the performance of the National Social Security Authority (NSSA) in Zimbabwe. International Journal of Research in Business and Social Science (2147- 4478), 12(2), 320–329. https://doi.org/10.20525/ijrbs.v12i2.2399

Issue

Vol. 12 No. 2 (2023): March

Section

Interdisciplinary Studies in Humanities & Social Sciences

License

Copyright (c) 2023 Alouis Chilunjika, Dominique Uwizeyimana, Sharon Chilunjika

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