Examining the link between organizational citizenship behavior and work performance of employees in the private schools, mediated by workplace environment
DOI:
https://doi.org/10.20525/ijrbs.v10i4.1229Keywords:
organizational citizenship behaviour, work performance, work environment, OCBO, OCBPAbstract
The study aimed to determine the organizational citizenship behaviour, work performance and work environment; the correlation between organizational citizenship behaviour and work performance; the correlation between work environment and organizational citizenship behaviour and work performance. Theories were discussed based on the literature and a conceptual framework was established. The study used the descriptive correlational research design and questionnaires were used to gather the data. The population of the study was all employees of the Divine Word Colleges in the Ilocos region, a total of 181 employees. The study found that organizational citizenship, the work performance of employees and the work environment is high and there is a significant correlation between organizational citizenship behaviour and work performance and there is a correlation between work environment and organizational citizenship behaviour and work performance. Therefore, the hypothesis of the study is accepted.
Downloads
References
Adams, J.S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (Vol. 2, pp. 267-299). San Diego, CA: Academic Press.
AIHR Digital. (2020). Organizational Citizenship Behavior: Benefits and 3 Best Practices. Retrieved from https://www.digitalhrtech.com.
Allen H. (2008). Using routinely collected data to augment the management of health and productivity loss. J Occup Environ Med. 50:615–632.
Baard, P.P., Deci, E.L. & Ryan, R.M. (2006). Intrinsic Need Satisfaction: A Motivational Basis for Performance and Well-Being in Two Work Settings. Journal of Applied Social Psychology, 34(1), 2045-2068.
Basu, E., Pradhan, R.K. & Tewari, H.R. (2017). Impact of organizational citizenship behaviour on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66 (6), 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048
Bateman, T. S., & Organ, D. W. (1983.). Job satisfaction and the good soldier: The relationship between affect and "citizenship." Academy of Management Journal, 26, 587-595. https://doi.org/10.2307/255908
Bergeron, D. (2007). The Potential Paradox of Organizational Citizenship Behavior: Good Citizens at What Cost? The Academy of Management Review, 32(4), 1078-1095. Retrieved from http://www.jstor.org/stable/20159357
Borman, W.C. (2004). The Concept of Organizational Citizenship. Current Directions in Psychological Science. 13(6):238-241. https://doi:10.1111/j.0963-7214.2004.00316.x
Borman W.C, Motowidlo S.J. (1993). Expanding the criterion domain to include elements of contextual performance. In: Schmitt N, Borman WC, eds. Personnel Selection in Organizations. San Francisco, CA: Jossey Bass; 71–98.
Brief, A.P. (1998). Attitudes In and Around Organizations. Thousand Oaks, CA: Sage.
Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4), 358–368. https://doi.org/10.1037/0021-9010.81.4.358
Campbell J.P. (1990). Modelling the performance prediction problem in industrial and organizational psychology. In: Dunnette MD, Hough LM, eds. Handbook of Industrial and Organizational Psychology. Palo Alto, CA: Consulting Psychologists Press; 687–732.
Campbell C.H, Ford P., Rumsey M.G. (1990). Development of multiple job performance measures in a representative sample of jobs. Pers Psychol.43, 277–300.
Caroline, N., Uche, S. & Oluwaseun, A. (2019). Journal of Education and Human Development 8(3). https://doi.org/10.15640/jehd.v8n3a11
Chatman, J.A. (1989). Improving interactional organizational research: a model of person-organization fit. Academy of Management Review, 14, 333-349.
Combs, L. Y., Hall, A. & Ketchen, D. (2006). How Much Do High-Performance Work Practices Matter? A Meta-Analysis of their Effects on Organizational Performance. Personnel Psychology, 59(3), 501-528.
Dormann, C. & Zapf, D. (2001). Job satisfaction: A meta-analysis of stabilities. Journal of Organizational Behavior, 22, 483-504.
Fay, D, & Sonnentag, S. (2010). .A look back to move ahead: new directions for research on Proactive performance and other discretionary work behaviours. Appl Psychol an Int Rev. 59, 1–20.
Firmansah, M, A., Christiananta, B., & Ellitan, L. (2014). The Effect of Organizational Citizenship Behavior (OCB), Total Quality Management (TQM), Technology Leadership and Service Quality on the Performance of Private Universities in Surabaya. Academic Research International, 5(2), 174-185
Fleurbaey, M., & Blanchet, D. (2013). Beyond GDP: Measuring welfare and assessing sustainability. Oxford: Oxford University Press
Frese, M. & Fay, D. (2001). Personal initiative: An active performance concept for work in the 21st century. Research in Organizational Behavior, 23, 133-187. https://doi.org/10.1016/S0191-3085 (01)23005-6.
Garg, P., Rastogi, R., & Kataria, A. (2013). Promoting Citizenship Behaviors in Workplace: The Relevance of Organizational Justice and Psychological Well-being of Employees. Jindal Journal of Business Research, 2(2), 67–84. https://doi.org/10.1177/2278682115593439
George, J.M., & Brief, A.P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112, 310-329. Doi: 0033-2909/92
Grant P., McGhee P. (2021). Hedonic Versus (True) Eudaimonic Well-Being in Organizations. In: Dhiman S.K. (eds). The Palgrave Handbook of Workplace Well-Being. Camden: Palgrave Macmillan. https://doi.org/10.1007/978-3-030-30025-8_37
Griffin, M.A, Neal A., & Parker, S. K. (1993). A new model of work role performance: Positive behaviour in uncertain and interdependent contexts. Acad Manag J. 50, 327–347.
Griffin, M.A., Neal, A., & Parker, S.A. (2007). A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts. Academy of Management Journal, 50(2), 327-347.
Griffin, M...& Clark, S. (2011). Stress and well-being at work. In S. Zedeck (Ed.), APA Handbook of Industrial and Organizational Psychology, Volume 3, (pp. 359-398). Washington DC: American Psychological Association.
Hafeez, I, Yingjun, Z., Hafeez, S. & Mansoor, R. (2019). Impact of Workplace Environment on Employee Performance: Mediating Role of Employee Health. Business Management and Education, 17(2), 173-193.
Hasani, K. Boroujerdi, S.S. & Sheikhesmaeili, S. (2013). The effect of organizational citizenship behaviour on organizational commitment. Glob Bus Perspect (2013) 1:452–470 DOI 10.1007/s40196-013-0026-3.
Hazzi, O.A. (2018). Organizational Citizenship Behavior: A Holistic Review. New York: Springer
LePine, J., Newton, D. & Kim, J.K. (2018). Organizational Citizenship Behaviors. Oxford Bibliographies. https://doi.org/ 10.1093/OBO/9780199846740-0091
Hobfoll, S.E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-528.
Kahneman, D., Diener, E., and Schwarz, N. (eds). (1999). Well-Being: The Foundations of hedonic psychology. New York, NY: Russell Sage Foundation.
Koopmans, L., Bernards, C.M., Hildebrandt, V.H., Buuren, S., Beek, A.J., Van der, H.C.W. (2014). Improving the Individual Work Performance Questionnaires Using Rasch Analysis. Journal of Applied Measurement, 15(2), 160-175.
Lemmon, G., & Wayne, S. J. (2015). Underlying Motives of Organizational Citizenship Behavior: Comparing Egoistic and Altruistic Motivations. Educational Researcher, 22(2), 3–14. https://doi.org/10.3102/0013189X030004003
LePine, J.A., Newton, D.W. & Chamberline, M. (2018). A meta-analysis of empowerment and voice as transmitters of high-performance managerial practices to job performance. Journal of Organizational Behavior, 39(10), https://doi.org/10.1002/job.2295
Lomas, T. (2019). Positive Work: A Multidimensional Overview and Analysis of Work-Related Drivers of Wellbeing. International Journal of Applied Positive Psychology. https://doi.org/ 10.1007/s41042-019-00016-5
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance. Journal of Marketing, 57(1), 70–80. https://doi.org/10.1177/002224299305700105
McCombes, S. (2021). How to Write a Literature Review. Scribbr. Retrieved from https://www.scribbr.com.
Miao, R. T. & Kim, H.G. (2009). The Impact of Organizational Citizenship Behavior on Team Effectiveness in China: The Moderating Role of Task Complexity. Paper Presented at International Conference on Computer Sciences and Convergence Information Technology (ICCIT), South Korea. Retrieved from https://ieeexplore.ieee.org
Murphy K.R (1989). Dimensions of job performance. In: Dillon RF, Pellegrino JW, eds. Testing: Theoretical and Applied Perspectives. New York: Praeger, 218–247.
Netemeyer, R. G., Boles, J. S., McKee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviours in a personal selling context. The Journal of Marketing, 61, 85-98. https://doi.org/10.2307/1251791
Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational Citizenship Behavior and Performance: A Meta-Analysis of Group-Level Research. Small-Group Research, 40(5), 555–577. https://doi.org/10.1177/1046496409339630
Newland, S.J. (2012). Organizational Citizenship Behavior- Individual or Organizational Citizenship Behavior Organization: Does the Underlying Motive Matter? Master Thesis. Western Kentucky University. Retrieved from https://digitalcommons.wku.edu
Ocampo, L., Acedillo, V., Bacunador, A.M., Balo, C.C., Lagdameo, Y.J. and Tupa, N.S. (2018). A historical review of the development of organizational citizenship behaviour (OCB) and its implications for the twenty-first century. Personnel Review, 47 (4), 821-862. https://doi.org/10.1108/PR-04-2017-0136
Organ, D. W. (1988). Organizational citizenship behaviour: the good soldier syndrome. (pp. 1-43). Lexington: Lexington Books
Organ, D.W. (2015). Organizational Citizenship in International Encyclopaedia of the Social & Behavioral Sciences (Second Edition). Lexington: Lexington Books.
Posdakoff, P.M. & Mackenzie, S.B. (1994). Organizational Citizenship Behavior and Sales Unit Effectiveness. Journal of Marketing Research, 30, 361-363.
Reeves, J.P. (Ed.) (2019). Well-Being as a Multidimensional Concept. New Mexico: Lexington Books.
Renn R.W & Fedor, D. B. (2001). Development and field test of a feedback-seeking, self-efficacy, and goal setting model of work performance. J Manag. 27, 563.
Rioux, S. M., & Penner, L. A. (2001). The causes of organizational citizenship behaviour: a motivational analysis. Journal of Applied Psychology, 86, 1306-1314. https://doi.org/ 10.1037//0021-9010.86.6.1306
Rollins T. & Fruge, M. (1992). Performance dimensions: competencies with a twist. Training. 29, 47–51.
Rothausen, T.J. (2013). Hedonic and Eudaimonic Job-Related Well-Bing: Enjoyment of Job and Fulfilment of Job Purpose. Working Paper: University of St. Thomas, Minnesota. Retrieved from https://ir.stthomas.edu/cgi/viewcontent.cgi?article=1000&context=ocbmgmtwp
Rotundo M, & Sackett P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of performance: a policy capturing approach. J Appl Psychol. 87, 66–80.
Ryan, R. M. & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55, 68-78. http://dx.doi.org/10.1037//0003-066X.55.1.68
Ryan, R. M., and Deci, E. L. (2001). To be happy or to be self-fulfilled: a review of research on hedonic and eudaimonic well-being, in Annual Review of Psychology, Vol. 52, ed. S. Fiske. Palo Alto, CA: Annual Reviews, 141–166.
Stewart, J. & Walsh, K. (1994) Performance measurement: When performance can never be finally defined. Public Money & Management, 14(2), 45 49. https://doi.org/10.1080/09540969409387815
Titisari, P. (2016). Peranan Organizational Citizenship Behavior. Jakarta: Mitra Wacana Media
Van Horn, J. E., Taris, T. W., Schaufeli, W. B., & Schreurs, P. G. (2004). The structure of occupational well-being: A study among Dutch teachers. Journal of Occupational and Organizational Psychology, 77(3), 365–375. https://doi.org/10.1348/0963179041752718
Viswesvaran C. & Ones, D.S. (2000). Perspectives on models of job performance. Int JSelect Assessm. 8, 216–226.
Weikamp, J. G., & Göritz, A. S. (2016). Organizational citizenship behaviour and job satisfaction: The impact of occupational future time perspective. Human Relations, 69(11), 2091–2115. https://doi.org/10.1177/0018726716633512
Wisecarver, M.M. Carpenter, T. D, & Kilcullen R.N. (2007). Capturing interpersonal performance in a latent performance model. Milit Psychol. 19, 83–101.
Yaakobi E. & Weisberg J (2020) Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Front. Psychol. 11:758. https://doi.org/10.3389/fpsyg.2020.00758
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Damianus Abun, Gladys Jean Q Basilio , Theogenia Magallanes, Mary joy Encarnacion, Micah Sallong
This work is licensed under a Creative Commons Attribution 4.0 International License.
For all articles published in IJRBS, copyright is retained by the authors. Articles are licensed under an open access Creative Commons CC BY 4.0 license, meaning that anyone may download and read the paper for free. In addition, the article may be reused and quoted provided that the original published version is cited. These conditions allow for maximum use and exposure of the work, while ensuring that the authors receive proper credit.