The influence of communication adequacy on resistance to change: Case study of selected dealership companies in the Durban metropolitan region

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DOI:

https://doi.org/10.20525/ijrbs.v11i6.1890

Keywords:

Resistance to change, communication adequacy, communication structure, channel efficiency

Abstract

This study aims to assess the impact of communication adequacy on resistance to change at selected dealership companies in the Durban Metropolitan Region. Recent studies suggest that there could be various other factors that influence resistance including leadership skills, demographic factors and theoretical components of resistance to change. The study uses the non-random purposive sampling collected from 270 staff at selected dealership companies in the Durban Metropolitan Region using questionnaires administered to employees. The structural equation model was also applied in analyzing the data. The findings of the study show that there is a significant relationship between communication adequacy based on structure and channel efficiency in relation to resistance communication based on channel efficiency positively influencing resistance to change. The study further provides practical implications for the employees at the selected dealership companies to consider more strategic and appropriate communication tools.

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Published

2022-09-12

How to Cite

Chukwuma, N. ., Onwubu, S., Netswera, F. ., & Anwana, E. (2022). The influence of communication adequacy on resistance to change: Case study of selected dealership companies in the Durban metropolitan region. International Journal of Research in Business and Social Science (2147- 4478), 11(6), 98–109. https://doi.org/10.20525/ijrbs.v11i6.1890

Issue

Vol. 11 No. 6 (2022): September

Section

Strategic Approach to Business Ecosystem and Organizational Development

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