Improving the efficiency of human resources with the use of new technologies and reorganization process


Information Technology, Human Resource Management, HR Efficacy, Reorganization.

How to Cite

Tërstena, A., Goga, A., & Jashari, B. (2019). Improving the efficiency of human resources with the use of new technologies and reorganization process. International Journal of Research in Business and Social Science (2147- 4478), 9(1), 31-38.


Information technology (IT) as a structural factor and instrument transforms the architecture of organizations, business processes, and communication which is increasingly integrated into human resource management (HRM). It is an important part of the human resources work process. IT is designed to support HR professionals at all stages of management. This paper is focused on analyzing how information technology affects the improvement of human resource efficiency. The survey was conducted in private enterprises in Ferizaj, region (Kosovo), through questionnaires. Twenty employees/managers of manufacturing enterprises were surveyed who were well informed about the role of human resources in general and the impact on the efficiency of information technology. The results of the empirical study show that the use of new information technology improves the efficiency of HR and enhances the performance of the enterprise.


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