The Practice of Work Culture, Suitability of Tasks, Leadership Style That has an Impact on Performance

The Role of Job Satisfaction as Mediating

  • Muhammad Waliyul Azman Nur Ritonga
  • Mahdani Ibrahim Universitas Syiah Kuala
  • Saiful Bahri
Keywords: Work Culture, Tasks Suitability, Leadership Style, Job Satisfaction Performance.

Abstract

This study is designed to analyze the perceptions and executions of work culture, the suitability of tasks, and leadership style that would have an impact on performance by using job satisfaction as mediating these conditions. This research was conducted at the Regional Office of the Directorate General of State Wealth (DJKN) in the Aceh Province. Primary data is obtained by circulating questionnaires to 121 workers on the institutions mentioned above using the census method. The primary data from the results of our field analysis using "The Structural Equation Modeling (SEM)". From the results of the analysis, we found that work culture, job suitability, and leadership style had a positive impact on performance. In addition, the satisfaction they get in work can trigger movement in performance achievement. From these findings, we need to underline that their average perception is consistent with the practices carried out by participants.

References

Allio, R. J. (2012). Leaders and leadership – many theories, but what advice is reliable?". Strategy & Leadership, 41(1), 4-14. https://doi.org/ 10.1108/ 10878571311290016.

Alonderiene, R., & Majauskaite, M. (2016). Leadership style and job satisfaction in higher education institutions. International Journal of Educational Management, 30(1),140-164. https://doi.org/10.1108/IJEM-08-2014-0106.

Anand, R., & Udaya-Suriyan, G. (2010). Emotional intelligence and its relationship with leadership practices. International Journal of Business and Management, 5(2), 65-76.

Ajayi, S. O., Oyedele, L. O., Kadiri, K. O., Akinade, O. O., Bilal, M., Owolabi, H. A.,& Alaka, H. A. (2016). Competency-based measures for designing out construction waste: task and contextual attributes. Engineering, Construction and Architectural Management, 23 (4), 464-490. https://doi.org/10.1108/ECAM-06-2015-0095

Basyir, M., Karollah, B., Vilzati, & Ibrahim, M. (2017). Practices of Human Resources and Organizational Performance on Secretariat of Government of Pidie Jaya District in Aceh Province. Public Policy and Administration Research, 7(5), 9-15.

Carless, D. (2007). The suitability of task-based approaches for secondary schools: Perspectives from Hong Kong. System, 35, 595–608. https://doi.org/ 10.1016/ j. system.2007.09.003.

Chen, X, H., Zhao, K., Liu, X., Wu, D. D. (2012). Improving employees' job satisfaction and innovation performance using conflict management. International Journal of Conflict Management, 23(2),151-172. https://doi.org/ 10.1108/10444061211218276.

Cronley, C., & Kim, Y. K. (2017). Intentions to turnover: Testing the moderated effects of organizational culture, as mediated by job satisfaction, within the Salvation Army. Leadership & Organization Development Journal, 38(2),194-209. https://doi.org/10.1108/LODJ-10-2015-0227

Das, G., & Singh, R. (2013). The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience. Journal of Business & Industrial Marketing, 28(7), 554-564. https://doi.org/10.1108/JBIM-04-2011-0121

De Waal, A. A., & Coevert, V. (2007). The effect of performance management on the organizational results of a bank. International Journal of Productivity and Performance Management, 56(5/6), 397-416. https://doi.org/ 10.1108/ 17410400 710757114

Ehigie, B. O.,& Akpan, R. C. (2004). Roles of perceived leadership styles and rewards in the practice of total quality management. Leadership & Organization Development Journal, 25 (1), 24-40. https://doi.org/ 10.1108/014377 304105 12750

Eacott, S. (2016). Performance ≠ Leadership: Shifting Institutional Research Performance, in Anthony “Tony” H. Normore , Jeffrey S. Brooks (ed.) The Dark Side of Leadership: Identifying and Overcoming Unethical Practice in Organizations (Advances in Educational Administration, Volume 26) Emerald Group Publishing Limited, pp.177 – 194.

Fairbrother, K., & Warn, J. (2003). Workplace dimensions, stress and job satisfaction. Journal of Managerial Psychology, 18(1), 8-21. https://doi.org/ 10.1108/ 02683940310459565

Goleman, D. (1998). Working with emotional intelligence. New York, NY: Bantam Books.

González, J. V., & Garazo, T. G. (2006). Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior. International Journal of Service Industry Management, 17(1), 23-50. https://doi.org/10.1108/09564230610651561

Goris, J. R. (2007). Effects of satisfaction with communication on the relationship between individual‐job congruence and job performance/satisfaction. Journal of Management Development, 26(8), 737-752. https://doi.org/10.1108/ 02621710 710777255

Goswami, A., Nair, P., Beehr, T., Grossenbacher, M. (2016). The relationship of leaders’ humor and employees’ work engagement mediated by positive emotions: Moderating effect of leaders’ transformational leadership style. Leadership & Organization Development Journal, 37(8),1083-1099. https://doi.org/10.1108/ LODJ-01-2015-0001

Goyal, V., & Mishra, P. (2019). Evaluating channel partner’s performance: impact of task environments on the relevance of measurement metrics. Journal of Business & Industrial Marketing, 34(2), 488-504. https://doi.org/10.1108/JBIM-04-2018-0124

Harris, P. R. (1996). Diversity in the Global Work Culture. Equal Opportunities International, 15(2),36-51. https://doi.org/10.1108/eb010662

Humphrey, R.H. (2002). The many faces of emotional leadership. The Leadership Quarterly, 13(5), 493-504. https://doi.org/10.1016/S1048-9843(02)00140-6

Isik, O., Mertens, W., & Van den Bergh. (2013). Practices of knowledge intensive process management: quantitative insights. Business Process Management Journal, 19(3), 515-534. https://doi.org/10.1108/14637151311319932

Khokher, P., Bourgeault, I, L., & Sainsaulieu, I. (2009). Work culture within the hospital context in Canada: professional versus unit influences. Journal of Health Organization and Management, 23(3), 332-345. https://doi.org/ 10.1108/ 14777 260910966753

Laforet, S. (2016). Effects of organisational culture on organisational innovation performance in family firms. Journal of Small Business and Enterprise Development, 23(2), 379-407. https://doi.org/10.1108/JSBED-02-2015-0020

Lee, S. K. J., & Yu, K. (2004). Corporate culture and organizational performance. Journal of Managerial Psychology, 19(4), 340-359. https://doi.org/10.1108/ 02683940410537927

Lok, P., & Crawford, J. (2004). The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross‐national comparison. Journal of Management Development, 23(4), 321-338. https:// doi. org/10.1108/02621710410529785

Magombo-Bwanali, N. A. (2019). Relationship between Leader Behaviours and Subordinates’ Work Performance: The Context of Tax Administration. International Journal of Research in Business and Social Science, 8(1), 50-63. https:// doi. org/10.20525/ijrbs.v8i1.180

Mihalcea, A. (2014). Leadership, Personality, Job Satisfaction and Job Performance. Social and Behavioral Sciences, 127(22), 443-447. https://doi.org/10.1016/ j.sbspro.2014.03.287

Mohd‐Sanusi, Z., & Mohd‐Iskandar, T. (2006). Audit judgment performance: assessing the effect of performance incentives, effort and task complexity. Managerial Auditing Journal, 22(1), 34-52. https://doi.org/10.1108/02686900710715639

Murphy, P. J., Cooke, R. A., Lopez, Y. (2013). Firm culture and performance: intensity's effects and limits. Management Decision, 51(3), 661-679. https://doi.org/10.1108/00251741311309715

Silla, I., Navajas, J., & Koves, G. K. (2017).Organizational culture and a safety-conscious work environment: The mediating role of employee communication satisfaction. Journal of Safety Research, 61, 21-127. https://doi.org/ 10.1016/j.jsr.2017.02.005

Marhayani., Musnadi, S., & Ibrahim, M. (2019). Effect Of Competence And Employee Commitment To Employee Performance: Job Satisfaction As A Mediator (Study On Watering Office Of Aceh Province). International Journal of Business Management and Economic Review, 2(1), 15-27.

Musadieq, M., Nurjannah, Raharjo, K., Solimun, S., Fernandes, A. A. R. (2018). The mediating effect of work motivation on the influence of job design and organizational culture against HR performance. Journal of Management Development, 37(6), 452-469. https://doi.org/10.1108/JMD-07-2017-0239

Moussa, M., Bright, M., & Varua, M. E. (2017). Investigating knowledge workers’ productivity using work design theory. International Journal of Productivity and Performance Management, 66(6), 822-834. https://doi.org/10.1108/IJPPM-08-2016-0161

Mwangi, A. N., Kabare, N., & Wanjau, K. (2019). Influence of Consumer Complaints Handling on Consumer Satisfaction in Dairy Milk Processors in Kenya. International Journal of Research in Business and Social Science,8(1), 36-49. https://doi.org/10.20525/ijrbs.v8i1.187

Northouse, P.G. (2018). Leadership: Theory and Practice, 8th Edt., Sage, Thousand Oaks, CA.

Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6),1337-1358. https://doi.org/10.1108/IJLMA-10-2016-0085

Perrin, A. (2012). The practices of knowledge managers in Lafarge. Journal of Knowledge Management,16(2), 204-214. https://doi.org/ 10.1108/ 1367327 1211218825

Periáñez-Cañadillas, I., Charterina, J., Pando-García, J. (2019). Assessing the relevance of digital competences on business graduates’ suitability for a job. Industrial and Commercial Training, 51(3), 139-151. https://doi.org/10.1108/ICT-09-2018-0076

Politis, J. D. (2006). Self‐leadership behavioural‐focused strategies and team performance: The mediating influence of job satisfaction. Leadership & Organization Development Journal,27(3), 203-216. https://doi.org/10.1108/01437730610657721

Rad, A. M. M., & Yarmohammadian, M. H. (2006). A study of relationship between managers' leadership style and employees' job satisfaction. Leadership in Health Services, 19(2),11-28. https://doi.org/10.1108/13660750610665008

Robbins, S. P., & Judge, T. A. (2013), Organizational Behaior, 15th Edt. Upper Saddle River, New Jersey, Pearson Education, Inc.

Saura, I. G., Contrí, G. B., Taulet, A. C., & Velázquez, B. M. (2005). Relationships among customer orientation, service orientation and job satisfaction in financial services. International Journal of Service Industry Management,16(5), 497-525. https://doi.org/10.1108/09564230510625787

Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-based HRM: A Global Forum for Empirical Scholarship, 4(2),162-180. https://doi.org/10.1108/EBHRM-01-2015-0001

Sutherland, J. (2013). Employment status and job satisfaction. Evidence-based HRM: A Global Forum for Empirical Scholarship, 1(2),187-216. https://doi.org/10.1108/EBHRM-08-2012-0008

Tee, K. F. (2016). Suitability of performance indicators and benchmarking practices in UK universities. Benchmarking: An International Journal, 23(3), 584-600. https://doi.org/10.1108/BIJ-07-2014-0069

Thakur, R., Hale, D., & AlSaleh, D. (2018). Manager’s report: organizational culture & strategy association. foresight, 20(4), 375-392. https://doi.org/10.1108/FS-02-2018-0015

Torlak, N. G., & Kuzey, C. (2019). Leadership, job satisfaction and performance links in private education institutes of Pakistan. International Journal of Productivity and Performance Management, 68(2), 276-295. https://doi.org/10.1108/IJPPM-05-2018-0182

Vigoda-Gadot, E. (2007). Leadership style, organizational politics, and employees' performance: An empirical examination of two competing models. Personnel Review, 36(5),661-683. https://doi.org/10.1108/00483480710773981

Waal, A., van Nierop, & Sloot, L. (2017). Analysing supermarket performance with the high-performance organisation framework. International Journal of Retail & Distribution Management, 45(1), 57-70. https://doi.org/10.1108/IJRDM-03-2016-0042

Waal, A., Habil, D. S,F., & Goedegebuure, R. (2016). Suitability of the high performance organization framework to Egyptian ICT companies. International Journal of Emerging Markets,11(4), 632-648. https://doi.org/10.1108/IJoEM-12-2014-0219

Wilkes, J., Yip, G., & Simmons, K. (2011). Performance leadership: managing for flexibility. Journal of Business Strategy, 32(5), 22-34. https://doi.org/10.1108/02756661111165444

Yıldız, S., Baştürk., F., & Boz, I. T. (2014). The Effect of Leadership and Innovativeness on Business Performance. Social and Behavioral Sciences, 150, 785-793. https://doi.org/10.1016/ j.sbspro.2014.09.064

Published
2019-07-03
How to Cite
Ritonga, M., Ibrahim, M., & Bahri, S. (2019). The Practice of Work Culture, Suitability of Tasks, Leadership Style That has an Impact on Performance. International Journal of Research in Business and Social Science (2147- 4478), 8(4), 114-123. https://doi.org/10.20525/ijrbs.v8i4.277
Section
Articles