Making public service delivery more accessible to people with disabilities: The South African government narrative


  • Mandisi Matyana Lecturer, Department of Public Administration, University of Zululand, KwaDlnagezwa-Main Campus, Empangeni, South Africa
  • Xolani Thusi Senior Lecturer, Department of Public Administration, University of Limpopo’, Polokwane, South Africa



Citizens, Disabilities, Government, Rights, Service Provision


Citizens with disabilities have the same rights as those without disabilities, and they are entitled to the same benefits as everyone else. Because of their mobility, people who do not have disabilities have greater access to public services. People with disabilities typically face difficulties in accessing government services due to the location of government offices, the physical structure of such offices, and the fact that they rely on others to access some of the services provided by the government. More government offices are located in urban areas, while the majority of people with disabilities live in rural areas, making it even more difficult for them to access government services such as health facilities, educational institutions, civic and social services. This paper examines what the South African government can do to make service delivery even more accessible to people with disabilities. To benefit this paper, the qualitative approach was used to collect data through a review of secondary sources.


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How to Cite

Matyana, M., & Thusi, X. (2023). Making public service delivery more accessible to people with disabilities: The South African government narrative. International Journal of Research in Business and Social Science (2147- 4478), 12(7), 413–418.



Interdisciplinary Studies in Humanities & Social Sciences