Leadership style and organizational citizenship behavior in the local public hospital of Indonesia: The impact of job satisfaction





Organizational citizenship behavior, transformational leadership, transactional leadership, job satisfaction


This study aims to explore the mediating role of job satisfaction in the influence of transformational leadership and transactional leadership on organizational citizenship behavior (OCB). A total of 110 respondents were involved in this study. In collecting data, researchers distributed questionnaires to nurses at the regional general hospital, Tulungangung, East Java, Indonesia. The collected data were then analyzed using the partial least squares (PLS) method. The research findings show that there is a significant relationship between transformational leadership and OCB, job satisfaction and OCB. However, not as we expected, transactional leadership did not show a significant improvement in nurses’ OCB. Furthermore, both transformational leadership and transactional leadership are able to act as strong predictors of job satisfaction. Finally, we hypothesized that job satisfaction may mediate the effect of transformational leadership and transactional leadership on OCB.


Download data is not yet available.


Abdillah, W., & Hartono, J. (2015). Partial Least Square (PLS): Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. Yogyakarta: Penerbit Andi.

Aboramadan, M., & Dahleez, K. A. (2020). Leadership styles and employees’ work outcomes in nonprofit organizations: the role of work engagement. Journal of Management Development, ahead-of-p(ahead-of-print). https://doi.org/10.1108/jmd-12-2019-0499

Arar, K., & Nasra, M. A. (2019). Leadership style, occupational perception and organizational citizenship behavior in the Arab education system in Israel. Journal of Educational Administration, 57(1), 101–116. https://doi.org/10.1108/JEA-08-2017-0094

Asrunputri, A. P., Supriyadi, E., & PUtriana, L. (2020). Pengaruh Gaya Kepemimpinan, Budaya Organisasi Dan Iklim Organisasi Terhadap Organizational Citizenship Behaviour Di Perusahaan Dengan Kepuasan Kerja Sebagai Mediating Variable (Studi Kasus: Pt Evi). Jurnal Ekobisman, 4(3), 183–193.

Avolio, B. J., & Bass, B. M. (2002). Developing Potential Across a Full Range of Leadership. London: Lawrence Erlbaum Associates.

Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership (Fourth Edition). New York: The Free Press.

Bateman, T. S., & Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee “Citizenship.” Academy of Management Journal, 26(4), 587–595. https://doi.org/10.5465/255908

Braun, T., Ferreira, A. I., & Sydow, J. (2013). Citizenship behavior and effectiveness in temporary organizations. International Journal of Project Management, 31(6), 862–876. https://doi.org/10.1016/j.ijproman.2012.09.003

Dartey-Baah, K., & Addo, S. A. (2019). Psychological identification with job: a leadership-OCB mediator. International Journal of Organizational Analysis, 27(3), 548–565. https://doi.org/10.1108/IJOA-10-2017-1262

Dartey-Baah, K., & Ampofo, E. (2016). “Carrot and stick” leadership style: Can it predict employees’ job satisfaction in a contemporary business organisation? African Journal of Economic and Management Studies, 7(3), 328–345. https://doi.org/10.1108/AJEMS-04-2014-0029

Ghozali, I. (2014). Structural Equation Modeling: Metode Alternatif dengan Partial Least Square. Semarang: Badan Penerbit Universitas Diponegoro.

Gibson, J. L., Ivancevich, J. M., Donnelly Jr, J. H., & Konopaske, R. (2012). Organizations, Behavior, Structure, Processes (Fourteenth Edition). New York: McGraw-Hill Irwin.

Gyekye, S. A., & Haybatollahi, M. (2015). Organizational citizenship behavior: An empirical investigation of the impact of age and job satisfaction on Ghanaian industrial workers. International Journal of Organizational Analysis, 23(2), 285–301. https://doi.org/10.1108/IJOA-08-2012-0586

Hakim, W., & Fernandes, A. (2017). Moderation effect of organizational citizenship behavior on the performance of lecturers. Journal of Organizational Change Management, 30(7), 1136–1148. https://doi.org/10.1108/JOCM-11-2016-0242

Handoko, T. (2012). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: Penerbit BPFE.

Hoppock, R. (1935). Job satisfaction. Yogyakarta: Harper.

Hutahayan, B., Astuti, E. S., Raharjo, K., & Hamid, D. (2013). The Effect of Transformational Leadership, Organizational Culture, Reward to Organizational Citizenship of Employee Behavior at PT Barata Indonesia. Nterdisciplinary Journal of Contemporary Research in Business, 5(6), 466–474.

Idris, Nanang, A. S., Soetjipto, B. E., & Supriyanto, A. S. (2021). Predicting factors of organizational citizenship behavior in Indonesian nurses. Heliyon, 7(12), e08652. https://doi.org/10.1016/j.heliyon.2021.e08652

Islam, T., Rehman, S. U., & Ahmed, I. (2013). Investigating the mediating role of organizational politics between leadership style and followers’ behavioral outcomes. Business Strategy Series, 14(2–3), 80–96. https://doi.org/10.1108/17515631311325123

Kim, E. J., & Park, S. (2019). The role of transformational leadership in citizenship behavior: Organizational learning and interpersonal trust as mediators. International Journal of Manpower, 40(7), 1347–1360. https://doi.org/10.1108/IJM-12-2018-0413

Lasut, J. E., Sendow, G. M., & Taroreh, R. N. (2019). Pengaruh Kepemimpinan Transformasional Dan Transaksional Terhadap Organizational Citizenship Behavior (Ocb) Di Aston Hotel Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(2), 2491–2500. https://doi.org/10.35794/emba.v7i2.23545

Luthans, F. (2011). Organizational Behavior: An Evidence-Based Approach (12th edition). New York, NY: McGraw-Hill/Irwin.

Maulizar, Musnadi, S., & Yunus, M. (2012). Pengaruh Kepemimpinan Transaksional dan Transformasional terhadap Kinerja Karyawan Bank Syariah Mandiri Cabang Banda. Jurnal Ilmu Manajemen Pascasarjana Universitas Syiah Kuala, 1(Agustus), 58–65.

Mekpor, B., & Dartey-Baah, K. (2017). Leadership styles and employees’ voluntary work behaviors in the Ghanaian banking sector. Leadership & Organization Development Journal, 38(1), 74–88. https://doi.org/10.1108/LODJ-09-2015-0207

Mi, L., Gan, X., Xu, T., Long, R., Qiao, L., & Zhu, H. (2019). A new perspective to promote organizational citizenship behaviour for the environment: The role of transformational leadership. Journal of Cleaner Production, 239, 118002. https://doi.org/10.1016/j.jclepro.2019.118002

Mickson, M. K., & Anlesinya, A. (2019). Enhancing job satisfaction among local government servants in Ghana. International Journal of Public Leadership, 16(1), 1–16. https://doi.org/10.1108/ijpl-03-2019-0007

Mickson, M. K., Anlesinya, A., & Malcalm, E. (2020). Mediation role of diversity climate on leadership and job satisfaction in the Ghanaian public sector. World Journal of Entrepreneurship, Management and Sustainable Development. https://doi.org/10.1108/WJEMSD-10-2019-0080

Munir, R. I. S., & Rahman, R. A. (2016). Determining Dimensions of Job Satisfaction Using Factor Analysis. Procedia Economics and Finance, 37(16), 488–496. https://doi.org/10.1016/s2212-5671(16)30156-3

Nanang, A. S., Setiawan, M., & Hadiwidjojo, D. (2020). Transformational Leadership and Organizational Citizenship Behavior?: Exploring the mediation of Organizational Learning Culture and Organizational Justice. Jurnal Pendidikan Bisnis Dan Manajemen, 7(2011), 66–79. http://dx.doi.org/10.17977/um003v7i22021p66

Narzary, G., & Palo, S. (2020). Structural empowerment and organisational citizenship behaviour: The mediating–moderating effect of job satisfaction. Personnel Review, 49(7), 1435–1449. https://doi.org/10.1108/PR-11-2019-0632

Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1), 1–12. https://doi.org/10.1080/23311975.2020.1793521

Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. Lexington: MA Lexington Books.

Podsakoff, M. P., MacKenzie, S. B., Paine, B. J., & Bachhrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1016/0009-2614(78)85552-3

Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behavior and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142.

Potter, P. A., Perry, A. G., Stockert, P. A., & Hall, A. M. (2013). Fundamental of Nursing. In Elsevier (8th Edition). Canada: Elsevier Inc.

Prasetio, A. P., & Hayuningrat, H. (2017). Kepuasan Kerja dan Organizational Citizenship Behavior (OCB) pada Karyawan Harian Umum Fajar Cirebon. Jurnal Studi Manajemen Dan Bisnis, 4(1), 247–256.

Puni, A., Mohammed, I., & Asamoah, E. (2018). Transformational leadership and job satisfaction: the moderating effect of contingent reward. Leadership and Organization Development Journal, 39(4), 522–537. https://doi.org/10.1108/LODJ-11-2017-0358

Robbins, S., & Judge, T. A. (2017). Organizational Behavior. In Fortune (17 Global). London: Pearson Education.

Rudland, J. R., & Mires, G. J. (2005). Characteristics of doctors and nurses as perceived by students entering medical school: Implications for shared teaching. Medical Education, 39(5), 448–455. https://doi.org/10.1111/j.1365-2929.2005.02108.x

Rusdiyanto, W., & Riani, A. L. (2015). Pengaruh Kepemimpinan Transformasional dan Transaksional terhadap Kepuasan Kerja dan Organizational Citizenship Behavior. Jurnal Econimia, 11(2), 161–168.

Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653–663.

Supriyanto, A. S., Ekowati, V. M., Idris, I., & Iswanto, B. (2020). Leadership Styles as a Predictor of the Voluntary Work Behaviors of Bank Employees. International Journal of Economics and Management, 14(1), 1–11.

Uhl-Bien, M., Schermerhorn. Jr., J. R., & Osborn, R. N. (2014). Organizational behavior: Experience Grow Contribute (13th Edition). Haboken: John Wiley & Sons, Inc.

Yukl, G. (2013). Leadership in Organization (8th Edition). Boston: Pearson Education Limited.

Zhu, Y. (2013). Individual Behavior: In-role and Extra-role. International Journal of Business Administration, 4(1), 23–27. https://doi.org/10.5430/ijba.v4n1p23




How to Cite

Fahriyansyah, M. S., Natsir, M., Sumarsono, T. G., Mazaya, S. U., & Nanang A.S. (2022). Leadership style and organizational citizenship behavior in the local public hospital of Indonesia: The impact of job satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 11(5), 249–260. https://doi.org/10.20525/ijrbs.v11i5.1846



Organizational Culture, Leadership and Human Resources Management