Effects of training and development practices on performance of insurance sector in Kenya
DOI:
https://doi.org/10.20525/ijrbs.v11i4.1825Keywords:
Effects, Training and Development practices, performance, insurance sector.Abstract
The study examined the effects of training and development practices on the performance of the insurance sector in Kenya. The study was conducted using a desktop methodology. This involved the use of secondary data that has been acquired from existing resources such as published studies, reports, and statistics. Many researchers prefer this method of collecting data since it saves time and reduces the cost of data collection. It is also quite reliable and has a wide variety of insights since it is collected from well-known sources. The current study used online journals and libraries which provide easy access to secondary data. The results revealed that there exist conceptual and geographical gaps relating to the study on the effects of training and development practices on the performance of the insurance sector in Kenya. Most of the results from the empirical review revealed that training and development practices positively affect the performance of the insurance sector. In addition, training and development practices were found to have a positive effect on employee productivity, employee engagement and employee retention. the study will benefit many stakeholders. The human resource managers will use the findings of the study to identify other training and development practices that have been used to improve the performance of employees in the insurance sector. The HR managers will also be able to understand the expectation of employees during the implementation of training programs in the organizations so as to ensure they are more effective. Policymakers can also use the findings of the study to adopt the appropriate measures that can be used to ensure that training programs are effective and have a long-term effect on the performance of insurance firms. Researchers and academicians interested in carrying out research on training and development practices will also benefit from the findings of this study since this study will form the basis for their literature work. While future researchers may be inspired to conduct more studies to improve on this study.
Downloads
References
Al Karim, R. (2019). Impact of different training and development programs on employee performance in Bangladesh perspective. International Journal of Entrepreneurial Research, 2(1), 8-14.
Al-Hoorue, A. H., & Al Shlowiy, A. (2020). Vision theory vs. goal-setting theory: A critical analysis.
Arghode, V., Brieger, E. W., & McLean, G. N. (2017). Adult learning theories: implications for online instruction. European Journal of Training and Development.
Authority, I. R. (2017). Insurance industry annual report.
Bell, B. S., Tannenbaum, S. I., Ford, J. K., Noe, R. A., & Kraiger, K. (2017). 100 years of training and development research: What we know and where we should go. Journal of Applied Psychology, 102(3), 305.
Bell, B. S., Tannenbaum, S. I., Ford, J. K., Noe, R. A., & Kraiger, K. (2017). 100 years of training and development research: What we know and where we should go. Journal of Applied Psychology, 102(3), 305.
Bohnert, A., Fritzsche, A., & Gregor, S. (2019). Digital agendas in the insurance industry: the importance of comprehensive approaches. The Geneva Papers on Risk and Insurance-Issues and Practice, 44(1), 1-19.
Bradford, S. K., Rutherford, B. N., & Friend, S. B. (2017). The impact of training, mentoring and coaching on personal learning in the sales environment. International Journal of Evidence Based Coaching and Mentoring, 15(1), 133-151.
Brockett, R. G., & Hiemstra, R. (2018). Self-direction in adult learning: Perspectives on theory, research, and practice. Routledge.
Chadha, D. (2018). A Study of training and development practices in service sector in relation to employee engagement across Delhi and NCR. International Journal of Human Resource Development and Management, 8(1), 1-11.
Chepkwony, C. (2018). Influence of E-business Strategies on the Performance of Insurance Companies in Nairobi County Kenya (Doctoral dissertation, University of Nairobi).
Chuang, S. (2021). The applications of constructivist learning theory and social learning theory on adult continuous development. Performance Improvement, 60(3), 6-14.
Clark, K. R. (2018). Learning theories: constructivism. Radiologic Technology, 90(2), 180-182.
Clark, R. C. (2019). Evidence-based training methods: A guide for training professionals. American Society for Training and Development.
Clements, A. J., & Kamau, C. (2018). Understanding students’ motivation towards proactive career behaviours through goal-setting theory and the job demands–resources model. Studies in Higher Education, 43(12), 2279-2293.
Darzi, M. A., & Bhat, S. A. (2018). Personnel capability and customer satisfaction as predictors of customer retention in the banking sector: A mediated-moderation study. International journal of bank marketing.
Diliantari, K. R. D., & Dewi, I. G. A. M. (2019). Effect of training and compensation of employee performance medicated by job satisfaction. International Research Journal of Management, IT and Social Sciences, 6(6), 95-103.
Dostie, B. (2018). The impact of training on innovation. ILR review, 71(1), 64-87.
Fernando, S. Y., & Marikar, F. M. (2017). Constructivist Teaching/Learning Theory and Participatory Teaching Methods. Journal of Curriculum and Teaching, 6(1), 110-122.
Ferreiro-Seoane, F. J., Miguéns-Refojo, V., & Atrio-Lema, Y. (2021). Can Talent Management Improve Training, Sustainability and Excellence in the Labor Market?. Sustainability, 13(12), 6645.
Fletcher, L., Alfes, K., & Robinson, D. (2018). The relationship between perceived training and development and employee retention: the mediating role of work attitudes. The International Journal of Human Resource Management, 29(18), 2701-2728.
Garg, N., & Punia, B. K. (2017). Developing high performance work system for Indian insurance industry. International Journal of Productivity and Performance Management.
Jaworski, C., Ravichandran, S., Karpinski, A. C., & Singh, S. (2018). The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment. International Journal of Hospitality Management, 74, 1-12.
Johennesse, L. A. C., & Chou, T. K. (2017). Employee Perceptions of Talent Management Effectiveness on Retention. Global Business & Management Research, 9(3).
Johnson, K. R., Park, S., & Chaudhuri, S. (2020). Mindfulness training in the workplace: Exploring its scope and outcomes. European Journal of Training and Development.
Johnson, K. R., Park, S., & Chaudhuri, S. (2020). Mindfulness training in the workplace: Exploring its scope and outcomes. European Journal of Training and Development.
Jumaat, N. F., Tasir, Z., Halim, N. D. A., & Ashari, Z. M. (2017). Project-based learning from constructivism point of view. Advanced Science Letters, 23(8), 7904-7906.
Kamau, A. M., Olweny, T., & Muturi, W. M. (2021). Financial Performance of Insurance Firms. Does Leverage and Liquidity Matter? Evidence from Kenya. Eastern Journal of Economics and Finance, 6(1), 1-14.
Kang, H., & Shen, J. (2017). International training and development policies and practices. In International Human Resource Management in South Korean Multinational Enterprises (pp. 85-112). Springer, Singapore.
Karimi, K. N. (2019). The Influence Of Training And Development Practices On Employee Retention At Madison Insurance Company Limited, Head Office, Nairobi, Kenya (Doctoral dissertation, UoN).
Kelly, J. (2017). Professional learning and adult learning theory: A connection. Northwest Journal of Teacher Education, 12(2), 4.
Kogo, P. K., & Kimencu, L. (2018). Organisational capabilities and performance of insurance companies in Nairobi city county, Kenya. International Academic Journal of Human Resource and Business Administration, 3(1), 126-149.
Krekel, C., Ward, G., & De Neve, J. E. (2019). Employee wellbeing, productivity, and firm performance. Saïd Business School WP, 4.
Liu, B., Xue, B., Meng, J., Chen, X., & Sun, T. (2020). How project management practices lead to infrastructure sustainable success: an empirical study based on goal-setting theory. Engineering, Construction and Architectural Management.
Locke, E. A., & Latham, G. P. (2019). The development of goal setting theory: A half century retrospective. Motivation Science, 5(2), 93.
Maheshwari, S., & Vohra, V. (2018). Role of training and development practices in implementing change. International Journal of Learning and Change, 10(2), 131-162.
Malik, M. S., & Kanwal, M. (2018). Impacts of organizational knowledge sharing practices on employees’ job satisfaction: Mediating roles of learning commitment and interpersonal adaptability. Journal of Workplace Learning.
Manresa, A., Bikfalvi, A., & Simon, A. (2019). The impact of training and development practices on innovation and financial performance. Industrial and Commercial Training.
Merriam, S. B. (2018). Adult learning theory. Contemporary theories of learning: Learning theorists... in their own words.
Nguyen, C. (2020). The impact of training and development, job satisfaction and job performance on young employee retention. Job Satisfaction and Job Performance on Young Employee Retention (May 1, 2020).
Njenga, M. W. (2018). The Influence of strategic human resource management practices on firm performance of insurance firms in Kenya (Doctoral dissertation, Strathmore University).
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development.
Osborne, S., & Hammoud, M. S. (2017). Effective employee engagement in the workplace. International Journal of Applied Management and Technology, 16(1), 4.
Otedo, S. O. (2017). Insurance Employees Perception on the Challenges Affecting Performance of Insurance Companies in Kenya (Doctoral dissertation, University of Nairobi).
Paposa, K. K., & Kumar, Y. M. (2019). Impact of training and development practices on job satisfaction: A study on faculty members of technical education institutes. Management and Labour Studies, 44(3), 248-262.
Pritchard, A. (2017). Ways of learning: Learning theories for the classroom. Routledge.
Rothwell, W. J. (2020). Adult learning basics. American Society for Training and Development.
Sariwulan, T., Thamrin, S., Suyatni, M., Agung, I., Widiputera, F., Susanto, A. B., & Capnary, M. C. (2021). Impact of employee talent management. Academic Journal of Interdisciplinary Studies, 10(5), 184-184.
Shoaib, F., & Kohli, N. (2017). Employee engagement and goal setting theory. Indian journal of health & wellbeing, 8(8).
Stewart, M. (2021). Understanding learning: Theories and critique. In University teaching in focus (pp. 3-28). Routledge.
Sung, S. Y., & Choi, J. N. (2018). Effects of training and development on employee outcomes and firm innovative performance: Moderating roles of voluntary participation and evaluation. Human resource management, 57(6), 1339-1353.
Sung, S. Y., & Choi, J. N. (2018). Effects of training and development on employee outcomes and firm innovative performance: Moderating roles of voluntary participation and evaluation. Human resource management, 57(6), 1339-1353.
Too, I. C., & Simiyu, E. (2018). Firms characteristics and Financial Performance of general insurance firms in Kenya. International Journal of Business Management & Finance, 1 (39): 672, 89.
Ul Din, S. M., Abu-Bakar, A., & Regupathi, A. (2017). Does insurance promote economic growth: A comparative study of developed and emerging/developing economies. Cogent Economics & Finance, 5(1), 1390029.
Velardi, S., Leahy, J., Collum, K., McGuire, J., & Ladenheim, M. (2021). Adult learning theory principles in knowledge exchange networks among maple syrup producers and beekeepers in Maine. The Journal of Agricultural Education and Extension, 27(1), 3-20.
Xu, Z., & Shi, Y. (2018). Application of constructivist theory in flipped classroom-take college English teaching as a case study. Theory and Practice in Language Studies, 8(7), 880-887.
Zainudin, R., Mahdzan, N. S. A., & Leong, E. S. (2018). Firm-specific internal determinants of profitability performance: An exploratory study of selected life insurance firms in Asia. Journal of Asia Business Studies.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Ben Kajwang

This work is licensed under a Creative Commons Attribution 4.0 International License.
For all articles published in IJRBS, copyright is retained by the authors. Articles are licensed under an open access Creative Commons CC BY 4.0 license, meaning that anyone may download and read the paper for free. In addition, the article may be reused and quoted provided that the original published version is cited. These conditions allow for maximum use and exposure of the work, while ensuring that the authors receive proper credit.