International Journal of Research in Business and Social Science (2147- 4478) 2022-06-29T15:57:22+03:00 Umit Hacioglu Open Journal Systems <p>IJRBS aims to provide a scientific base for scholars and researchers in the field of Business and Social Science. IJRBS is an interdisciplinary journal and publishes manuscripts online bi-monthly in English. Journal welcomes manuscripts on a broad range of disciplines including business analytics, business strategy, corporate management, organizational theory, finance, banking, accounting, marketing, human resources, innovation, leadership, organizational culture, international relations, international political economy, entrepreneurship, communication, learning &amp; higher education institutions, logistics, cross-cultural studies, ethnicity, conflict, sociology and so on. IJRBS is <em>open access</em> to the full text. The journal is <em>Indexed and Registered in <a href=";journalId=17383" target="_blank" rel="noopener">Index Copernicus (Journals Master List)</a>, <a title="A Sample Paper" href=";cbl=2032017" target="_blank" rel="noopener">ProQuest</a>, <a title="A Sample Paper" href=";cbl=2032017" target="_blank" rel="noopener">ProQuest(ABI/INFORM)</a>, <a href="">ProQuest Business Premium Collection</a>, <a href=";language=en" target="_blank" rel="noopener">EBSCO</a>, <a href="" target="_blank" rel="noopener">DOAJ</a>, <a href="">Ulrich's</a>, <a href="">Mendeley</a>, </em><em><a href="" target="_blank" rel="noopener">RePEc</a>, <a href="" target="_blank" rel="noopener">EconPapers</a>, <a href="" target="_blank" rel="noopener">IDEAS</a>, <a href="" target="_blank" rel="noopener">BASE</a>, <a href="" target="_blank" rel="noopener">EDIRC</a>, <a href=";viz-st:aggr=mean">Dimensions</a>, <a href="">Scope Database,</a> <a href="" target="_blank" rel="noopener">Scilit</a>, <a href="">Sherpa Romeo</a>, <a href=";q=International+Journal+of+Research+in+Business+and+Social+Science+(2147-4478)&amp;hl=tr&amp;as_sdt=0,5" target="_blank" rel="noopener">Google Scholar</a>, <a href=";sort=pub-date">Semantic Scholar</a>, <a href=";subAction=hits&amp;journalID=27273&amp;userQueryID=61453&amp;high=1&amp;ps=30&amp;page=1&amp;items=0&amp;journal_filter=&amp;journalby=">JTOC</a>s, <a href="">DRJI</a>, <a href=";type=AllFields">EconBiz,</a> <a href=";dblist=638&amp;fq=dt%3Aart+%3E+yr%3A2019&amp;qt=facet_yr%3A" target="_blank" rel="noopener">WorldCat</a>, <a href="">EuroPub</a>, <a href=";journal-id=1510">Asos Index</a>, <a href=";metadataPrefix=oai_dc">OAI</a>, <a href="">OAJI</a>, Rice Bibliography, AqEcon, and WAICENTO.</em></p> Transaction costs and competitive tendering in public sector 2022-06-20T20:03:07+03:00 Hamisi K. Sama <p style="font-weight: 400;"><em>This paper presents the structure and contexts of transaction costs and competitive tendering. The model is proposed as the first step in the development of a causal link between transaction costs and competitive tendering in the public sector. It draws upon the theory of open systems to build a structural framework. Concepts relevant to transaction costs and competitive tendering in the public sector are integrated into this framework. The subsequent papers will add concepts to the model and demonstrate a generic model fit for public practitioners, decision-makers, academicians, and bidders (suppliers, contractors, and service providers) to carry out their procurement activities in a systematic and planned manner.</em></p> <p> </p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Hamisi K. Sama Challenges faced by female entrepreneurs: The case of the South African learner transport industry 2022-06-11T10:48:05+03:00 Malebo Mulaudzi Chris Schachtebeck <p>This study aimed to explore the challenges faced by female entrepreneurs operating in the learner transport industry in South Africa, specifically in the Gauteng province. The study adopted a qualitative research approach by making use of semi-structured interviews with 15 female entrepreneurs operating in the learner transport industry in the Gauteng province. A non-probability sampling approach was adopted by means of convenience sampling. Data was analysed through thematic content analysis, using Atlas.ti.&nbsp; Findings from the study indicated that female entrepreneurs in the learner transport industry face several challenges such as high operational costs, a male-dominated industry, being disrespected or undermined by customers, a lack of trust and commitment, being belittled, as well as a lack of opportunity awareness. Participants also indicated a need for government intervention in the industry due to prevailing working conditions. The findings of the study contribute both to the industry, as well as the existing body of knowledge. The findings from the study will assist the national government to collaborate with regional governmental transport agencies, as well as with regional industry associations in an effort to improve the working environment for female entrepreneurs, as well as grow the learner transport industry in a more structured and regulated manner. The industry, despite being regulated by regional transport associations, is currently unstructured.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Malebo Mulaudzi, Chris Schachtebeck Factors to consider when choosing data collection methods 2022-05-26T11:45:38+03:00 Kelvin Mwita <p style="font-weight: 400;"><em>Novice and experienced researchers may encounter numerous methodological challenges when it comes to data collection. Data have to be collected from the right sources using appropriate data collection tools to make research studies impactful. There are numerous data collection methods that researchers may use but not all methods are appropriate for all research studies. Choosing inappropriate research methods may result in invalid research findings and lead to erroneous conclusions. This means researchers have to carefully choose data collection methods to make their studies achieve their respective goals. This study intended to identify factors that researchers have to consider in choosing data collection methods. A systematic literature review was used to analyze 28 journal articles published between 2018 and 2022. From the analysis the study identified ten (10) factors that researchers have to consider in choosing data collection methods. These factors are; the research goal, the scope of the study, sample size, type of data, time and user-friendliness to the subjects. Other factors are research approach, safety and security of a researcher, the need for triangulation and theoretical framework. Before choosing methods for data collection, it is important to put into consideration these factors to increase the chances of achieving research objectives and answering research questions of research projects. </em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Kelvin Mwita The embodiment of Islamic personality principles in sharia economic dispute resolution in Indonesia 2022-05-26T11:59:56+03:00 Devianty Fitri Thohir Luth Sihabudin Bambang Winarno <p style="font-weight: 400;"><em>This study aims to determine the manifestation of the Islamic Personality Principle in the settlement of Islamic Economic disputes in Indonesia, both litigation and non-litigation. This research is normative legal research using a historical approach and legislation related to the embodiment of Islamic Personality Principles in sharia economic disputes. Based on the results of the study, it is known that the manifestation of the Islamic Personality Principle in the settlement of Sharia Economic disputes is seen in proceedings in the religious courts, in which the judges who resolve the cases are Muslims and the procedural law used is based on the Al-Quran and Hadith. Whereas in the settlement of sharia economic disputes with non-litigation mechanisms such as in Basyarnas, the manifestation of the Islamic Personality Principle is seen in the selection of arbitrators, that the arbitrators at Basyarnas are Muslims and the legal basis used in resolving sharia economic disputes is the Al-Quran and Hadith.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Devianty Fitri, Thohir Luth, Sihabudin, Bambang Winarno The effect of supply chain agility in mediation of absorptive capacity and competitive advantage 2022-05-25T11:53:13+03:00 Dessy Isfianadewi Muhammad Haryo Anindityo <p style="font-weight: 400;"><em>This study aims to investigate the implementation of supply chain agility in mediating the relationship between absorptive capacity and competitive advantage. The object of this study was some cafes and modern restaurants that have over 500 Instagram followers, while the subjects of this study were individuals that manage the cafes and restaurants. The data of three variables of this study were collected using a valid and reliable questionnaire. The data were analyzed using Structural Equation Modeling (SEM) which is a statistical analysis technique that incorporates factor analysis and simultaneous equations. The analysis was performed using AMOS 22.0. The results indicated that absorptive capacity has a positive and significant effect on supply chain agility, while supply chain agility has a positive and significant effect on competitive advantage, absorptive capacity has a positive and significant effect on competitive advantage, and supply chain agility has a positive and significant effect in mediating the relationship between absorptive capacity and competitive advantage.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Dessy Isfianadewi, Muhammad Haryo Anindityo Alleged corrupt practices on stock theft by public sector officials in the selected rural areas of Giyani, Limpopo Province: Exploring the causes and experiences 2022-04-13T13:13:11+03:00 Witness Maluleke <p>The objective of the study was to explore alleged corrupt practices of stock theft by public sector officials in the selected rural areas of Giyani in the Limpopo Province, South Africa, focusing on causes and experiences. The local South African Police Service (SAPS) and Department of Justice and Constitutional Development: Giyani Magistrates’ Court (DOJ &amp; CD: GMC) officials are allegedly touted to be allegedly involved in corrupt and fraudulent activities relating to this crime. From a qualitative standpoint; this study purposively selected 64 participants to form part of Focus Group Discussions (FGDs) and Key Informant Interviews (KIIs) for data collection based on their respective knowledge and exposure to this crime. The collected data was analyzed to reach structured, reliable and conclusions adopting the Tesch technique. Major findings of this study indicate that the local SAPS and DoJ &amp; CD: GMC were implicated in corruption acts, it is established that limited wages, greediness, profit and power, opportunity, as well as inadequate training, poor hiring practices and failure to adhere to a code of ethics are some of the notable causes of police corruption on stock theft cases. The improvement in legislation, punitive methods, remunerations, political partisanship, and the use of anti-corrupt strategies are cited as some recommendations in this study. Moreover, relevant stakeholders should work closely with provincial structures at rural communal levels, while avoiding a silo mentality to enhance collective actions thereof.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Witness Maluleke Insights on the use of community policing forum for crime prevention 2022-04-13T13:13:49+03:00 Tinyiko David Ngoveni Witness Maluleke Christopher Mabasa <p style="font-weight: 400;"><em>The objective of this study was to explore existing insights on the use of Community Policing Forums (CPFs) for crime prevention, focusing on the Brooklyn police station in South Africa. With the adoption of the phenomenological research design and the qualitative research approach, about Ten (10) participants were selected purposively at the Brooklyn police station, various data collection methods, such as the documentary sources and unstructured face-to-face interviews, aided with the application of direct observation technique was employed. The inductive Thematic Content Analysis (TCA) was employed for data analysis. The findings of this study revealed that the larger part of Brooklyn police station’s officials portrays a professional image despite this demanding career. However, participation on the ground level based on crime prevention actions is not always viable. By utilising the consulted studies and empirical data, three (03) recommendations for policy intervention are made. Firstly, respective communities should urgently avoid paying for the crime prevention private services to provide detailed crime information to the local SAPS. Secondly, the local ‘Private Security Companies’ should collaborate with the CPFs and SAPS to aid the failing crime prevention responsibilities, while working on the restoration of SAPS’s trust by the local community members. Thirdly, the SAPS management should consider persuasive strategies such as frequent education and training of community members and their officials [Undergoing refresher courses], relating to community safety initiatives and implementations of legislative frameworks and policies.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Tinyiko David Ngoveni , Witness Maluleke, Christopher Mabasa Legislative responses to child victims of abduction into forced marriages in Lesotho 2022-06-15T23:01:44+03:00 Ephraim Kevin Sibanyoni Mosa Precious Likoti Shandré Kim Jansen van Rensburg <p style="font-weight: 400;"><em>Chobeliso, as it is known in Lesotho, is the practice of abducting young girls for marriage. Despite global authorities establishing child marriage as a violation of human rights, chobeliso continues to be practiced, particularly in communities that perceive it as a customary, religious and/or social norm. Furthermore, limitations of legislation may inadvertently contribute to perpetuating forced child marriages. This paper explores the role of the Lesotho legislature in responding to child abductions for forced marriages. A sample of 10 adult female participants from the Semonkong area in Lesotho, who were abducted and forced to marry as children, were selected using a snowball sampling technique. In-depth interviews were used to collect data that were analyzed thematically. The findings revealed that most women were abducted and forced into marriage while they were under the legal age of marriage and the offenders were not prosecuted. There are limitations of law in prosecuting cultural practices considered customary by the Basotho people. Even though existing laws protect children's rights, Basotho people perceive forced marriage as acceptable. This paper argues that preventing forced child marriage requires strengthened legal frameworks to ensure increased awareness, greater enforcement of existing laws and severe punishment to increase deterrence measures.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Ephraim Kevin Sibanyoni, Mosa Precious Likoti, Shandré Kim Jansen van Rensburg Tax dispute settlement mediation arrangements in the future tax court 2022-06-05T21:41:34+03:00 Ruwaidah Afiyati Sudarsono Tunggul Anshari Setia Negara Imam Koeswahyono <p style="font-weight: 400;"><em>Tax Dispute Settlement in the Tax Court has not provided a sense of justice and legal certainty and is only through litigation that is win-lose (win-lose). Settlement of tax disputes through litigation is less useful because the process is long and lengthy, besides that tax disputes continue to increase. The existing tax dispute resolution methods do not reflect the dispute resolution process that is simple, fast, low cost, and does not provide a sense of justice and legal certainty. Alternative tax dispute resolution is through a mediation process, but in this process there is no norm that regulates it. The purpose of this study is to find out how the mediation arrangement for tax dispute settlement in the Tax Court should be in the future. The research method used is a normative legal research method with a statutory approach, a historical approach, a concept approach and a comparative approach. The legal materials used consist of primary, secondary, and tertiary legal materials with the technique of collecting legal materials, namely through library research. The technique of analyzing legal materials is carried out by qualitative juridical methods. The results of the study indicate that the settlement of tax disputes through mediation can be regulated in the Tax Court Law by examining the Ordinary Procedure prior to the examination of the subject matter of the dispute, and mediation can be carried out for certain types of tax disputes, so as to achieve a simple, fast and low-cost dispute resolution for the taxpayers. disputing parties, and can reduce the number of disputes that must be examined and decided by the Tax Court.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Ruwaidah Afiyati, Sudarsono, Tunggul Anshari Setia Negara, Imam Koeswahyono Supervisors’ provision of physical environment resources to administrative support staff in a public university 2022-05-25T11:55:06+03:00 Sandiso Ngcobo Jabulani Samuel Mhlanga <p>The purpose of this article was to apply the job demands-resources (JD–R) theory in a public university as a lens to ascertain the extent of measures undertaken by academic supervisors to provide physical environment resources that support administrative employees and enhance their performance of the demanding duties they constantly perform. Supervisors’ understanding of their role in catering to the physical environment needs of administrative employees has been ignored in previous studies conducted in the university sector. The research design was qualitative since data collection relied on semi-structured interviews with six academic heads of departments who supervised office administrative employees in a public university context. The participants’ responses indicated a high understanding of the importance of providing resources such as updated equipment and eliminating any physical environmental factors that could enhance office employees’ performance in their demanding administrative duties. The challenges expressed were mainly with the budget that proved to constrain them. This finding on supervisors is significant as it addresses a research gap in which the focus on physical environment factors has mainly been on employees’ perceptions and experiences in the business sector with less interest in the public sector and developing countries. The success of an organization requires a caring leadership that strives to provide enabling workplace physical environment resources that meet the work demands of employees.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Sandiso Ngcobo, Jabulani Samuel Mhlanga Does marketing strategy support the sustainability of the school industry? 2022-06-09T13:07:56+03:00 Cesya Rizkika Parahiyanti Rosa Nurmalita <p>The competition in the early childhood education industry is getting tougher with new preschools with various types and innovations on offer. This exploratory research reviews the situation and condition of preschools in Indonesia with a qualitative approach based on case studies. Secondary data collection and interviews with millennial mothers were carried out to support the existing data to analyze the gaps in the marketing strategies used by preschools with expectations in the community. The results of this study indicate that preschools must understand the current needs of their prospective customers, especially millennial mothers who currently have great potential to become their primary target market. The strategy used can depart from the marketing mix analysis, such as optimizing the school's website and social media as a reference communication medium for parents in choosing a preschool for their children.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Cesya Rizkika Parahiyanti, Rosa Nurmalita Reforming the school curriculum for Ubuntu (humanness) 2022-06-11T19:22:48+03:00 Godsend Chimbi Loyiso Jita <p style="font-weight: 400;"><em>School curriculum in post-colonial societies has been castigated, not only as alien and irrelevant, but as dehumanizing and marginalizing to the indigenous people. This study gleans insights into how Ubuntu (humanness) – a strand of indigenous African knowledge - is being implemented in Zimbabwe’s New Curriculum Framework 2015-2022. This qualitative desktop study, couched within the Southern Theory framework, teases the enactment of Ubuntu (or lack of it) in classroom practice. Critical discourse analysis was adopted as the research design in reviewing 15 studies published between 2016 and 2021 on the implementation of Ubuntu in Zimbabwean primary and secondary schools. Findings indicate that, while Ubuntu is espoused as the overarching reform philosophy, not much has been done to nurture classroom practice that promotes collective participation, communitarianism, humility, and love for humanity – the key principles of Ubuntu. This critical discourse shows that most teachers, because of their training, limited knowledge, urbanization and westernization, are not keen to practice Ubuntu in their classrooms. Paltry salaries and poor working conditions also demotivate most teachers from embracing curriculum change and experimenting with new ideas.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Godsend Chimbi, Prof Loyiso Jita Social issues faced by children which can be solved through children’s literature 2022-06-09T13:11:32+03:00 Zilibele Mtumane Maishiko Doreen Mojapelo <p style="font-weight: 400;"><em>This article discusses social issues faced by children which can be solved through children’s literature. Apart from children’s literature is seen only as a resource for reading, it can also be utilised in solving other societal ills faced by children. These ills include bullying, abuse, family structure and physical impairment. Social challenges are unpacked, detailing how they affect children. Low literacy levels are an issue for many children in South Africa. There are external conditions of learning which may be explained as features outside the learner that influence learning possibilities and are involved in the learning process. These external features are what this article analyze as it has been observed that some of them inhibit the environment for learning, thereby obstructing learning or the required standard of literacy in general.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Zilibele Mtumane, Maishiko Doreen Mojapelo The impact of three critical success factors on online learning at the higher institutions 2022-06-09T13:08:52+03:00 Simon Adjei Tachie Boahemaa Brenya Kofi F. Owusu <p>Globalization and rapid technological change have made knowledge a critical determinant of competitiveness in the world’s economy. Online education has been auspicious and adjustable even to students with tight schedules. However several critical success factors need to be improved in order to enhance the effective learner experience. This paper is aimed at uncovering the impact of three critical success factors namely; instructional design, learner interaction and learner technology adaptation on learner experience. Hence, the discretions of 300 students were diagnosed using the Likert scale questionnaire ranging from strongly agree to strongly disagree. The Holm Bonferroni method from R- package version 0.88 (2021 edition), was engaged to reduce the family-wise error (FWER) associated with multiple hypothesis comparison. It was observed that at a 5% level of significance, the alternative hypothesis was acceptable in favor of the null hypothesis and the conclusion was that instructional design, learner interaction, and technology adaptation, have a direct impact on the learning experience of the learner. The adopted models for the three critical success factors were validated by the Fornell and Larcker's (1981) convergent reliability test and tolerable with high composite reliability of 0.71. In accordance with the adopted model, a well instructional design is suggested for compliance.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Simon Adjei Tachie, Boahemaa Brenya, Kofi F. Owusu Investigating the dynamic impact of firm-specific and macroeconomic drivers on profitability of general insurance companies in Bangladesh 2022-06-09T13:12:38+03:00 Raad Mozib Lalon Joy Das <p style="font-weight: 400;"><em>This paper aims to investigate the relationship between profitability measured with ROE along with EPS and several industry-specific factors such as underwriting risk, reinsurance dependence, solvency margin, leverage, liquidity risk, premium growth, size of the company, tangibility of assets as well as macroeconomic factors such as GDP growth, inflation, and stock market development of the general insurance companies of Bangladesh based on the sample of 7 insurance companies for the period of 2010-2019. For the analyses, several econometric models have been adopted to estimate the coefficients such as Pooled OLS, Cross-sectional GLS, Fixed-effect, Random-effect, and One-step GMM approaches. Moreover, diagnostic tests have also been conducted to examine the validity of the models such as model specification tests, heteroskedasticity tests, multicollinearity tests, autocorrelation tests, and unit-root tests. </em><em>According to the computed coefficients, none of the macroeconomic variables utilized in the model affects profitability, except inflation, which positively affects ROE. Underwriting risk and size are found to negatively affect ROE but positively affect EPS. Of the two measures of profitability, only the EPS is affected by premium growth. Except for Fixed-effect, reinsurance dependence has a large positive influence on EPS and ROE. In contrast, liquidity and leverage have a positive impact on ROE. The tangibility of assets negatively affects both EPS and ROE where EPS is significant and ROE is insignificant only under fixed effect. Aside from premium growth, underwriting risk and solvency margin have a positive impact on EPS.</em> <em>Finally, using the GMM technique, we find that no lag variables are significant, indicating no profitability persistence. However, the model fits the data well for predicting EPS and ROE as profitability measures explaining 89.38 percent of EPS variation and 80.38 percent of ROE variation using Pooled OL</em><em>S.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Raad Mozib Lalon, Joy Das The effect of ownership structure on the level of agency conflict 2022-06-12T10:17:35+03:00 Nur Mulyani Dwi Putri Nurfauziah Nurfauziah <p style="font-weight: 400;"><em>This study aims to examine the effect of ownership structure on the level of agency conflict and examine the effect of corporate debt levels on the relationship between ownership structure and agency in manufacturing companies which is listed on the Indonesia Stock Exchange (IDX). In this study, researchers use two ownership structures, namely family ownership and insider ownership. The ownership structure is measured by the percentage of share ownership by family and insiders. The population of this study is all manufacturing companies listed on the IDX (Indonesian Stock Exchange) from 2017 to 2019. This study uses the purposive sampling technique. This study also has 19 companies with family ownership structures and 21 companies with insider ownership structures as samples. The data analysis technique uses descriptive statistical analysis by SPSS. The results of this study indicate that family ownership and insider ownership have a negative effect on the level of agency conflict in the company. In addition, this study also proves that the level of debt in the company strengthens the relationship between ownership structure and the level of agency conflict.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Nur Mulyani Dwi Putri, Nurfauziah Nurfauziah Determinants of corporate social responsibility disclosure 2022-05-24T10:55:33+03:00 Tria Ulfa Darwanis Fazli Syam BZ <p style="font-weight: 400;"><em>Mining sector companies are closely related to pollution, waste, and strong interactions with the environment. If the pollution and waste are ignored, it will cause environmental damage that consequently impacts environmental sustainability and the community around the company. Therefore, companies are requested to address environmental and social issues through corporate social responsibility activities. Determinants of corporate social responsibility disclosure include company size, liquidity, leverage, and profitability. The purpose of this study is to examine the effect of the determinants of corporate social responsibility disclosure on corporate social responsibility in mining companies listed on the Indonesia Stock Exchange (IDX) from 2016 to 2020. The number of sample companies studied was seven mining sector companies, and the number of data tested was 35 (for five years). The data used in this research were derived from financial and sustainability reports. The sampling technique used in this study was the saturated sample. Data were analyzed using regression analysis processed using the SPSS application. This study revealed that company size, liquidity, leverage, and profitability affect corporate social responsibility disclosure.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Tria Ulfa, Darwanis, Fazli Syam BZ Survey of anti-social related encounters of unemployment in Eastern Cape, South Africa 2022-06-11T10:48:31+03:00 Cwenga Mayekiso Emeka Obioha <p>This paper articulates on the challenges of unemployment in Butterworth, a town in the Eastern Cape, South Africa. The objectives of the study were to investigate psychological, social and economic challenges of unemployment respectively. Keynisian theory was used to explain the unemployment situation in the study area. The study made use of quantitative approach, where 80 respondents were drawn from the target population through a stratified sampling technique. Data collected from survey (questionnaire) were analysed with appropriate tools in the Statistics Package for Social Sciences. Demographically, the majority of the sample were females, people between the ages of 18-23, all of African race, were never married, had a diploma, were unemployed for more than three years and said they had not look for work in three weeks. The most prevalent feeling by the unemployed was disappointment and frustration, which according to them led them to engage in anti-social behaviour, especially being dishonest in many occasions and use of alcohol. The biggest social challenge among them include, not getting the expected support from family and friends. They face many economic challenges, in which they are unable and sometimes struggle to have money to apply for jobs or buy clothes. This study made recommendations on how to overcome the challenges of unemployment in the study area</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Cwenga Mayekiso, Emeka Obioha Does human capital mediate the nexus of human resource management (HRM) practices and organizational performance? 2022-05-24T10:56:51+03:00 Frank Otoo Manpreet Kuar Evelyn Otoo <p style="font-weight: 400;">Human capital is a significant element in the attainment of sustained competitive advantage and economic survival of organizations. The study explored whether human capital mediates the nexus of human resource management practices and organizational performance<strong>. </strong>A field study was conducted among 11 internationally and 4 indigenously owned banks. The hypothesized relationships were supported by the data. The results show that the association between selective staffing with the levels of human capital was significant. The results also show that the levels of human capital influenced organizational performance significantly. The results further show that human capital mediated the nexus of HRM practices and organizational performance. The generalizability of the results obtained may be constrained since the present study focused on the banking industry. The study suggests the creation and maintenance of valuable human capital promote competitiveness and sustained competitive advantage. The study contributes to the extant literature by empirically evidencing that human capital mediated the nexus of HRM practice and organizational performance. </p> 2022-07-07T00:00:00+03:00 Copyright (c) 2022 Frank Otoo, Manpreet Kuar , Evelyn Otoo Theoretical review of enterprise risk management culture drivers for insurance firms in Kenya 2022-05-22T13:11:18+03:00 Ben Kajwang <p style="font-weight: 400;"><em>The study examined the drivers of Enterprise Risk Management culture in insurance firms in Kenya. The research was conducted using a desktop methodology. This involves the use of qualitative data that is obtained from government publications, public records, historical and statistical documents, and technical and trade journals. This kind of data is commonly preferred since it is easily accessible hence it saves time and cost of field research. Therefore, this study relied on already published studies, public records, and online journals to obtain secondary data that was used to draw the results, conclusion, and recommendations of the study. The results from the empirical review were found to have conceptual and geographical gaps that the current study aimed to fill. Most of the findings from the reviewed studies revealed that the competence of risk assessment strategies, risk treatment strategies, corporate governance frameworks, and risk monitoring frameworks are some of the drivers of ERM culture in Insurance firms. The results also revealed that the implementation of effective ERM culture has a significant impact on the performance of insurance firms. This study will benefit most of the stakeholders in the insurance sector in Kenya. The findings of the study will also enable the risk committee to identify the factors that can help develop and maintain technical models that support the ERM function.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 John Kimani, Ben Kajwang The effect of organizational culture and transformational leadership style on organizational commitment with knowledge management practices as mediating variables 2022-05-26T11:44:18+03:00 Faizatul Laila Dodi Wirawan Irawanto Christin Susilowati <p style="font-weight: 400;"><em>Human resources practices play an important role in the effective implementation of organizational strategies through activities to attract, develop, motivate, and retain employees who refer to organizational commitment. This study aims to see the effect of organizational culture and transformational leadership style on organizational commitment either directly or indirectly or through the mediation of knowledge management practice. This research is categorized as explanatory research. Research respondents are office administration divisions in one of the tobacco products industries in Indonesia, the number of samples is using a total sampling of 164 respondents. The data were collected using questionnaires and analyzed using PLS-SEM. The result show that organizational culture has a significant positive effect on organizational commitment, however, transformational leadership style has no effect on it. Both organizational culture and transformational dream style have a positive effect on organizational commitment through the mediation of knowledge management practice.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Faizatul Laila, Dodi Wirawan Irawanto, Christin Susilowati The mediating role of explicit knowledge sharing in the relationship between empowering leadership and proactive work behavior in defense industry enterprises 2022-05-22T13:06:49+03:00 Cemal Zehir Samet Celebi <p style="font-weight: 400;"><em>This paper aims to investigate the mediating role of explicit knowledge sharing in the relationship between empowering leadership and proactive work behavior in defense industry enterprises. The sample of this study consists of defense industry enterprises operating within the borders of Turkey. A total of 305 survey data were collected from these enterprises using the random sampling method, and 5 survey data among them were eliminated because of missing information, and analyzes were made with a total of 301 survey data. Structural equation modeling was used to test the research model and hypotheses. According to the analysis results of the study, empowering leadership has a positive effect on proactive work behavior and explicit knowledge sharing. In addition, it has been understood that open information sharing has a positive effect on proactive work behavior. Finally, it has been revealed that explicit knowledge sharing has a mediating role in the relationship between empowering leadership and proactive work behavior.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Cemal Zehir, Samet Celebi Perspectives on employers’ expectations on tertiary education graduates’ employability skills in Eastern Cape, South Africa 2022-05-25T11:55:30+03:00 Emeka Obioha Yonela Sotshangane <p style="font-weight: 400;">Given that undergraduates, graduates and tertiary institutions of higher learning are uncertain Given that undergraduates, graduates, and tertiary institutions of higher learning are uncertain regarding the expectations of employers in the work organizations on the skill that graduates possess, the study presented in this paper attempts to provide some meaningful clues in that directions. The study followed a research question that interrogates what employability skills employers expect graduates to possess for an entry-level job. Designed as a descriptive study, a quantitative research approach was chosen, where the survey method of data collection was employed through a closed-ended structured questionnaire. The study targeted employers (managers) of public and private work organizations in the health and education sectors in a South African town Mthatha, from where a sample of 41 participants (representing organizations) was drawn. The study employed a stratified random sampling in selecting the participants, which ensured that the principle of selecting representatives of the target population was met. Data collected from the participants were analyzed by the use of selected descriptive tools. The analyzed data revealed that all employers expect graduates to possess all the 13 skill areas that employees require to function in the workplace. Surprisingly, the employers mostly expect least from the young graduates in terms of quantitative skills and leadership capabilities. While this finding corroborates what exists in the literature, it provides a new dimension with regard to priority skills needed by employers in the South African labor market. The study, therefore, recommends that the work organizations and higher institutions of learning should form a partnership and a close relationship so that they can assist one another in building the employability skills of graduates.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Emeka Obioha, Yonela Sotshangane Leadership style and organizational citizenship behavior in the local public hospital of Indonesia: The impact of job satisfaction 2022-05-27T18:29:39+03:00 Mohammad Syahman Fahriyansyah Mokh Natsir Tanto Gatot Sumarsono Sheilla Ulul Mazaya Nanang A.S <p>This study aims to explore the mediating role of job satisfaction in the influence of transformational leadership and transactional leadership on organizational citizenship behavior (OCB). A total of 110 respondents were involved in this study. In collecting data, researchers distributed questionnaires to nurses at the regional general hospital, Tulungangung, East Java, Indonesia. The collected data were then analyzed using the partial least squares (PLS) method. The research findings show that there is a significant relationship between transformational leadership and OCB, job satisfaction and OCB. However, not as we expected, transactional leadership did not show a significant improvement in nurses’ OCB. Furthermore, both transformational leadership and transactional leadership are able to act as strong predictors of job satisfaction. Finally, we hypothesized that job satisfaction may mediate the effect of transformational leadership and transactional leadership on OCB.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Mohammad Syahman Fahriyansyah, Mokh Natsir, Tanto Gatot Sumarsono, Sheilla Ulul Mazaya, Nanang A.S Investigating factors predicting employees' turnover intention: An empirical study on islamic banking industry 2022-06-09T13:12:02+03:00 M. Abd Wahid Al Jamil Margono Setiawan Himmiyatul Amanah Jiwa Juwita <p>The aim of the current study is to investigate the role of job satisfaction as a mediating variable from the influence of workload, work stress and organizational climate on turnover intention. This study utilizes a questionnaire as a data collection instrument, a total of 116 questionnaires were obtained from employees of Bank BTN Syariah Malang (BTN Islamic Banking of Malang). Structural equation model (SEM) based on partial least squares (PLS) was employed as a method to analyze the data. The present study found a significant effect between workload and work stress on job satisfaction and turnover intention. However, organizational climate does not support the proposed hypothesis that organizational climate does not show a vital role in predicting job satisfaction and turnover intention. Furthermore, job satisfaction convincingly affects employees’ intention to leave. Finally, job satisfaction is proven to be a mediator of the influence of workload and work stress on turnover intention. However, unexpectedly, job satisfaction did not mediate the relationship between organizational climate and turnover intention.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 M. Abd Wahid Al Jamil, Margono Setiawan, Himmiyatul Amanah Jiwa Juwita The impact of knowledge sharing on employee performance at Palangka Raya's health college 2022-05-31T20:00:57+03:00 Duma H Pakpahan Roby Sambung <p style="font-weight: 400;"><em>The goal of human resource management research is to establish the impact of LMX on employee performance in health education institutions through job satisfaction and innovation moderated by knowledge exchange. It is critical for an organization's success to be able to apply LMX theory to work satisfaction, innovation, and knowledge exchange. Knowledge Sharing was used as a moderating variable in this study. Employees' inventive behavior is encouraged by the act of exchanging knowledge and collectively developing new knowledge, which involves synergistic teamwork between individuals. Quantitative research was used in this study. Questionnaires were distributed as part of the data collection process. The author enlisted the help of three Palangka Raya-based health education institutions as correspondents. On 75 respondents, data was collected using simple random sampling, and data was analyzed using descriptive statistical analysis and inferential statistical analysis. The findings revealed a link between LMX, innovation, and the moderating of knowledge sharing on performance. As a result of the findings, it is critical to use LMX and innovation in order to boost employee performance.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Duma H Pakpahan, Roby Sambung Temporary staff performance in universities 2022-06-09T13:11:03+03:00 Nandrianina Louis Pierre Rakotoarizaka Ika Nurul Qamari Nuryakin Nuryakin <p style="font-weight: 400;"><em>This empirical research evaluates the mediating role of the employee-organization relationship through work flexibility and perceived organizational support variables on temporary employee performance in an academic institution. This research included 116 temporary administrative respondents as samples. The census sample selection approach was used to analyze primary data using SmartPLS. The present study revealed that work flexibility has no significant effect on employee-organization relations. Meanwhile, perceived organizational support has a substantial and positive impact on the employee-organization relationship. Work flexibility and employee-organization relationship positively and significantly impact temporary staff performance. Perceived organizational support does not affect temporary staff performance. Employee-organization relationship fully mediates the positive relationship between perceived organizational support and temporary staff performance. This paper is one of the first papers to investigate the role of the employee-organization relationship as an intervening variable in the relationship between workplace flexibility and perceived organizational support of temporary staff performance at a private university.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Nandrianina Louis Pierre Rakotoarizaka, Ika Nurul Qamari, Nuryakin Nuryakin Lived experiences of adolescent boys with absent fathers 2022-05-31T13:22:19+03:00 Kgethego Terrance Phasha Makhubele Jabulani Calvin Jocomina Malebo Mokone <p style="font-weight: 400;"><em>The phenomenon of absent fathers continues to be one of the major social problems affecting families globally. This study examined the lived experiences of adolescent boys who grow up in absent father families. The objectives of this study were to elucidate the experiences of adolescent boys with absent fathers, to describe the challenges faced by adolescent boys who grow up without a father and to determine their understanding of the role and value of having a father. A qualitative approach was followed for this study. Data were collected from 18 adolescent boys through face-to-face interviews and focus group discussions. The data collected was analysed thematically. The findings showed that adolescent boys regarded fathers as important figures in their lives and their families. The absence of fathers in their total upbringing has some negative ramifications, among others, financial challenges, poor academic progress, alcohol abuse and lack of immediate gender role model.</em></p> 2022-07-07T00:00:00+03:00 Copyright (c) 2022 Phasha Kgethego Terrance, Makhubele Jabulani Calvin, Mokone Jocobeth Malebo The implications of COVID-19 at the demand of masks and hygiene products in Jordan 2022-05-17T23:34:53+03:00 Anas Bashayreh Nasser Assaf Yazeed Alhayek <p style="font-weight: 400;"><em>This research aims to determine the level of implication of COVID-19 on the demand for masks and hygiene products in the Jordanian markets. The researchers found that the demand and usage of masks and hygiene products have increased, also the lifestyle and daily-living purchasing of Jordanians have been affected by this pandemic. This research depends on three ways online questionnaires, physical interviews, and phone calls to collect data. The Jordan government takes into consideration the implications of this pandemic on the social, health, and economic situations. It has facilitated to the construction of mask factories in the country, and it has made strategic collaborations in import and export with different countries around the world. This research describes both two sides of the economic and market situation of the masks and hygiene products in Jordan. A mixed method approach was adopted to achieve the objectives of the study, consisting of an online survey questionnaire followed by semi-structured interviews. The quantitative data from the questionnaire were analyzed using SPSS 25 software and the qualitative data of each interview have been analyzed using thematically and textual analysis. The findings revealed that the demand for masks and hygiene products is affected by COVID-19 from 2020-2021.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Anas Bashayreh, Nasser Assaf, Yazeed Alhayek Social norm compliance and involvement with Covid-19 2022-06-11T19:19:16+03:00 Roger Mason Karen M. Corbishley Thomas Dobbelstein <p style="font-weight: 400;"><em>Consumer decisions are influenced by various variables, including compliance with society’s social norms and by involvement by consumers with the issue under consideration. Both variables have influenced consumers’ actions during previous pandemics. Therefore, this study investigated involvement with the Covid-19 pandemic, together with social norm compliance (SNC), their mutual influence, and how demographic characteristics and country of residence influenced these three issues. The methodology involved a quantitative descriptive cross-sectional survey, with a quota sample of 1096 responses, based on age, gender, education, habitation, and income. The research was conducted with populations representing the consumers who patronize major retailers in a developed country (Germany) and a developing one (South Africa). Data was collected via questionnaires e-mailed to commercial consumer panels covering both countries. The findings showed that involvement is influenced by gender, age, education, habitation, and country of residence, but that SNC is not influenced by demographics but does differ according to country. Further findings were that involvement with Covid-19 strongly influences SNC and, similarly, SNC also strongly influences involvement with Covid-19. Furthermore demographics, excluding habitation, also influence these variables. However, the relationship between the involvement and SNC variables does not differ between the two countries. This study has provided a better understanding of consumers’ involvement with Covid-19 and SNC as components of consumer behavior, which is important since, during the Covid-19 pandemic, retailers have been instrumental in implementing health protocols. Therefore, understanding the relationship between involvement with Covid-19 and SNC, and how they are influenced by consumer demographics, is important.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Roger Mason, Karen M. Corbishley, Thomas Dobbelstein The effect of earnings management on tax avoidance with political connections as a moderating variable 2022-06-03T09:58:11+03:00 Arin Agnesia Thalita Bambang Hariadi M Khoiru Rusydi <p style="font-weight: 400;"><em>This study aims to determine the effect of earnings management on tax avoidance and the role of political connections in moderating those relationships. The population in this study are manufacturing companies listed on the Indonesia Stock Exchange for the 2016-2020 period. There are 234 samples out of 835 total observations, produced by using purposive sampling. This study was tested by using Multiple Linear Regression Analysis and Moderated Regression Analysis. The results show that earnings management has a significant positive effect on tax avoidance and political connections strengthen the effect of earnings management on tax avoidance. This research used several control variables as well, which are firm size, leverage, profitability, firm value, and firm age, and the results show that profitability has a significant negative effect on tax avoidance, the firm value partially has a significant positive effect on tax avoidance, while firm size, leverage, and firm age have no significant effect on tax avoidance.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Arin Agnesia Thalita, Bambang Hariadi, M Khoiru Rusydi Accounting measures of historical assets “Situs Watu Gong” Malang 2022-05-23T10:06:26+03:00 Bety Nur Achadiyah Sriyani Mentari <p style="font-weight: 400;"><em>Numerous government bodies continue to experience difficulties in accounting for historical assets. The purpose of this research is to ascertain the identification, quantification, presentation, and disclosure of historical assets, particularly the Situs Watu Gong in Malang, East Java. The purpose of this study is to contribute to the concept of identifying, measuring, presenting, and also exposing historical assets through the use of a qualitative technique and a case study at the Situs Watu Gong. The data collection approaches used were observation, interviewing, and documentation. As a result of this investigation, it was determined that the manager of the Situs Watu Gong did not properly account for previous assets. The manager of the Situs Watu Gong should have valued historical assets at cost and measured them using the cost technique. Historic assets are classed as fixed assets and are not included in PPE (Plant, Property, and Equipment) on the balance sheet.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Bety Nur Achadiyah, Sriyani Mentari Sustainability: The adoption of green economy and sustainable accounting principles by South African listed companies and lessons learnt 2022-05-26T12:42:58+03:00 Varaidzo Denhere <p style="font-weight: 400;"><em>The globe is facing challenges such as wars, poverty, injustice, environmental degradation, inequality, and climate change. These challenges have unsettled man in his habitation on the globe thereby prompting the United Nations to engage all nations to unite in addressing these global challenges. The interaction of the United Nations with the global community led to the understanding that eradicating poverty must be coupled with strategies that promote economic growth whilst addressing a myriad of social needs as well as climate change and environmental issues. Amongst the strategies to tackle the global challenges indicated above are sustainable accounting and the green economy. As members of the global community, South African listed companies also have a role to play in combating sustainability challenges. This paper contributes to the literature on sustainability, particularly on the adoption of the green economy and sustainable accounting by listed companies in the South African context as well as lessons learned in the process.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Varaidzo Denhere Level of Urgency for the Application of Integrated Financial and Tax Reports for MSME Actors: A Cost and Benefit Analysis Approach 2022-06-20T20:02:08+03:00 Rizka Ramayanti Nurul Aisyah Rachmawati Yunita Fitra Andriana <p>This study aims to analyze the urgency of applying integrated financial and tax reports for MSME actors, using a cost and benefit analysis approach. The data used in this study is primary data. This study distributed questionnaires to 109 MSMEs in Indonesia. The data obtained were then analyzed using descriptive qualitative research methods. The results show that respondents' perceptions of MSMEs' benefits of using financial statements and taxes will be greater than the costs. Therefore, recommendations for making integrated financial and tax reporting applications can be urgently applied among MSMEs. Besides, the benefit analysis results with the most significant score is that MSMEs can make financial and tax reports on time. The application can find out the latest conditions of developments. Meanwhile, in terms of costs, the application requires quite a lot of expenses due to the use of the internet and the initial expenditure for purchasing mobile phones, applications if it is paid and other costs.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Rizka Ramayanti, Nurul Aisyah Rachmawati, Yunita Fitra Andriana An exploration of the causes and effects of flight attendant fatigue in Turkish aviation 2022-06-13T16:40:10+03:00 Mustafa Kemal Yilmaz Gozde Erbudak Sema Gunduz <p style="font-weight: 400;"><em>The rapid growth in civil aviation operations in recent years has raised expectations from flight attendants. Their duties have been intensified, and flight attendants have become subject to physical and mental fatigue due to irregular sleep, inadequate rest time, and long working hours. This study investigates the causes and effects of fatigue among flight attendants of a Turkish airline company through a self-administrated questionnaire. The survey is run online by 152 flight attendants. The results show that flight attendants have trouble falling asleep before flight duty. Before night flights and during layovers, the sleep duration is dramatically low. The results also reveal that factors related to scheduling, i.e., long duty days, night flights, and consecutive working days, play an essential role in fatigue. Thus, airline companies should revise their scheduling practices. In balancing work and social life, men struggle more than women, and married flight attendants have more difficulty than single ones. The findings provide valuable insights for airline companies and policymakers to seriously manage fatigue-related factors to ensure the safety of aviation operations and the well-being of flight attendants.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Mustafa Kemal Yilmaz, Gozde Erbudak, Sema Gunduz The impacts of social media influencer’s credibility attributes on gen Z purchase intention with brand image as mediation 2022-06-20T20:04:23+03:00 Santi Duwi Putri Nugroho Mintarti Rahayu Raditha Dwi Vata Hapsari <p style="font-weight: 400;"><em>Gen Z controls almost the entire population in the world with a total number of almost two billion people worldwide. This generation will be the largest consumer group in the world. In Indonesia itself, In 2020, Gen Z occupied the highest percentage of the population. Therefore, Gen Z is a potential target market that has a considerable influence on purchasing decisions. Based on the characteristics of Gen Z, who are digital natives, the use of social media is the right marketing strategy for consumers who are counted into Gen Z category. Promotional activities, as part of a marketing strategy, especially through social media require influencers as endorsers. This study aims to investigate the factors that influence the credibility attributes of social media influencers on the purchase intentions of Gen Z consumers. This study uses influencer credibility attributes (attractiveness, expertise, and trustworthiness) as independent variables that influence the purchase intention of Gen Z consumers with brand image as a mediation. This research is categorized as explanatory research. The respondents in this study were Gen Z who used Korean cosmetic products throughout Indonesia, the determination of the number of samples in this study used a purposive sampling technique with a sample of 210 respondents. The method of collecting data is using a questionnaire, the data is analyzed using PLS-SEM. The results showed that the three attributes of influencer credibility had a significant effect on the purchase intention of Gen Z. The three attributes of credibility had a significant effect on brand image, brand image had a significant effect on purchase intention. Brand image can provide a full mediating role in the relationship of influencer credibility to the purchase intention of Gen Z consumers. Local cosmetic industry players are expected to improve marketing strategies through online channels, especially social media by utilizing the right influencers as their endorsers, because it is proven in this study, credibility of social media influencers have a significant effect on the brand image of a product and the purchase intention of Gen Z consumers, so that the local cosmetic industry in Indonesia can compete with foreign cosmetic industries.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Santi Duwi Putri Nugroho, Mintarti Rahayu, Raditha Dwi Vata Hapsari The antecedents of repurchase intention in Indonesian e-commerce marketplace customers during the COVID-19 pandemic with age as a moderating variable: A study on e-commerce marketplace customers in Java 2022-06-11T10:48:44+03:00 Ayu Savitri Dewi Fatchur Rohman Raditha Dwi Vata Hapsari <p>This study aims to examine the factors that affect customers repurchase intention in the e-commerce marketplace during the COVID-19 pandemic on Java Island in Indonesia, using the extended Technology Acceptance Model (TAM) theory and UI/UX Concept. Perceived ease of use, shopping experience, e-trust, and age are variables that are predicted to affect e-commerce marketplace repurchase intention behavior during the COVID-19 pandemic. The data were collected through an online survey from e-commerce marketplace customers in Java who have had at least two experiences of purchasing goods or services through e-commerce in Java. In total, 250 valid responses were analyzed to test hypotheses using structural equation modeling and multi-group analysis.&nbsp; The results show that perceived ease of use, shopping experience, and e-trust are found to significantly affect the repurchase intention in e-commerce marketplace. The study also show that e-trust has a role in mediating the relationship between both perceived ease of use towards repurchase intention and shopping experience towards repurchase intention. However, the multi-group analysis did not find any significant differences between shopping experience and repurchase intention across age groups. Finally, this paper ended with some discussions, implications, limitations, and conclusions.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Ayu Savitri Dewi, Fatchur Rohman, Raditha Dwi Vata Hapsari Leveraging experience quality to increase loyalty of digital wallet user in Indonesia 2022-05-28T11:50:56+03:00 Hanny Lubaba Fatchur Rohman Surachman <p style="font-weight: 400;"><em>This study examines the effect of experience quality on loyalty to digital wallet users. The financial sector plays a role as a driving force for growth in the real sector, which can be done through capital accumulation and technological innovation. The novelty in this research is the addition of brand image and satisfaction variables as a mediation that has not been studied before. There are still inconsistencies in the results of previous studies regarding the direct effect of experience quality on loyalty. This study uses explanatory research with a quantitative approach. The sample size is 120 respondents to digital wallet users in Malang City. The purposive sampling method is the sampling technique in this study. The data were analyzed using structural equation modeling partial least square (SEM-PLS). The results of this study indicate that experience quality can directly improve brand image and satisfaction. Interestingly, this study found that experience quality directly did not have a significant effect on loyalty. The need to pay attention to service is the main key to customer satisfaction and brand image so that they can be loyal to digital wallet products.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Hanny Lubaba, Fatchur Rohman, Surachman The effect of logistics performance determinants on export performance 2022-05-28T17:12:16+03:00 Imad Ait Lhassan Manal Ezekari Mahmoud Belamhitou Ikram El Hachimi <p>From the mid-1980s, Morocco confirmed its choice to liberalize trade so that international trade could become a lever for development. However, despite these ambitions, the persistence of the trade deficit has led us to reflect on the challenges of exports and the factors that can trigger the emergence of new competition. At this level, logistics has become one of the key factors to circumvent the obstacles that affect the supply of Moroccan exports. This paper aims to study and assess the impact of the determinants of logistics performance on export performance in the Moroccan context. It follows that the general concepts will be defined, and a review of the literature on the importance of the determinants of logistics performance in exporting companies will be presented, as well as the theoretical and practical research work that has studied the impact of determinants of logistics performance on export performance. The data were collected from the logistics directors and managers of 90 Moroccan exporting companies and later were analyzed by using the structural equation modelling technique to test the hypotheses and validate the research model. The results of our empirical study showed that the three determinants of logistics performance (collaboration, information sharing and logistics strategy) positively affect the export performance of Moroccan firms, also, we have distinguished that the three determinants play a very important role in improving the company's activities and strengthening the relationship between suppliers and customers, and finally, we found that all hypotheses of our study are validated. Our study has shown that there are certain determinants of logistics performance (collaboration, information sharing and logistics strategy) that contribute to the improvement of export performance in companies. In addition, we will verify our conceptual model in other countries which would allow us to identify universal trends and we have distinguished that there are other determinants and other important variables that will be integrated in our future research model.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Imad Ait Lhassan, Manal Ezekari, Mahmoud Belamhitou, Ikram El Hachimi The influence of entrepreneurial orientation on strategic alliance decision between rural banks and financial technology 2022-06-14T14:18:44+03:00 Doni santoso Ainur Rofiq Mintarti Rahayu <p style="font-weight: 400;"><em>This paper aims to examine the influence of entrepreneurial orientation on strategic alliance decisions between rural banks and financial technology with a case study on People's Credit Banks and Sharia People's Financing Banks in the Malang Financial Services Authority area. This research is quantitative research with data collection methods using questionnaire instruments as a tool to collect data. The study used saturated sampling or census techniques. The sample is a strategic decision maker in BPR and BPRS in the Malang Financial Services Authority (OJK Malang) area which includes Malang City, Malang Regency, Batu City, Pasuruan City, Pasuruan Regency, Probolinggo City and Probolinggo Regency. The results showed that Innovativeness, Proactiveness, and Risk-Taking had a significant and positive effect on strategic alliance decisions between rural banks - fintech companies. That is, the high or low level of Innovativeness, Proactiveness, and Risk-Taking affect the strength or not decisions of BPR's strategic alliance with Fintech.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Doni santoso, Ainur Rofiq, Mintarti Rahayu Intergenerational succession mode and selection mechanism of female successors in Chinese family businesses 2022-06-09T13:10:02+03:00 Xi Chen Zefan Wu <p style="font-weight: 400;"><em>This study explains the modes of intergenerational succession by female successors in Chinese family businesses and the selection mechanism. In view of the family businesses to which females (daughters) belong, this paper proposes five types of intergenerational succession modes of family businesses, namely the kindred-based succession by the daughter, kindred-based succession by others, joint succession by the daughter and her siblings, joint succession by the daughter and her husband (son-in-law), and succession by a professional manager. By means of case analysis, this study also explores the driving forces for choosing a proper model from the above five succession modes, including family structure, the father’s and business owner’s attitudes, and the daughter’s attitude toward succession, etc. This paper contributes to the domain of the intergenerational succession mode by ‘female (daughter) successors’ in Chinese family-owned businesses theoretically and practically.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Xi Chen, Zefan Wu The impact of brand memory of hot mass consumption products on consumer continuous purchase intention 2022-06-11T17:51:28+03:00 Xi Chen Zihua Liu <p style="font-weight: 400;"><em>This study conducts an empirical analysis of the relationship between brand memory of hot mass consumption products and consumers’ intention for continuous purchase using a quantitative structural equation model. 443 surveys are collected to test the model. It is found that all dimensions of the brand memory of hot mass consumption products have a positive impact on consumers’ intention for continuous purchase. In addition, this study reveals that consumers’ brand knowledge of the hot mass consumption product plays a mediating role in the impact of brand memory of the hot product on consumers’ intention for continuous purchase. Research findings will contribute to the understanding of the antecedents of hot mass product popularity and the mediating role of brand knowledge both theoretically and practically.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Xi Chen, Zihua Liu Online music business: The relationship between perceived benefit, perceived sacrifice, perceived value, and purchase intention 2022-06-20T13:57:07+03:00 Suraya Sawitri Alhasin Alhasin <p style="font-weight: 400;"><em>The development of information technology has changed the business model of firms in the industry that are in contact with technology. One of them is in the music industry, which currently has penetrated the online platform with a series of accompanying issues. This study uses a conceptual approach to Technology Acceptance Model to understand this relationship. Although in fact similar research has been carried out by a number of researchers, this topic remains an interesting object to study considering that technology acceptance cannot be separated from the environment in which consumers are located. This research was conducted with a quantitative approach to test the research hypotheses using data obtained from questionnaires distributed to 102 respondents spread across the Yogyakarta area. This study found that perceived usefulness and perceived price do not have a significant influence on perceived value. On the other hand, perceived playfulness and perceived ease of use have a significant influence on perceived value. This finding emphasizes that the online music business is more in touch with entertainment products. With respondents who are dominated by young people in a developing country, it is shown that pleasure is a highly prioritized part of overcoming other considerations, especially price and usability. Another finding is that the greater the perceived value of online music, the higher the intention in purchasing the product would be. This study adds to the literature and information about how consumers respond in different regions (Yogyakarta, Indonesia) as one the developing countries on the factors that affect the perceived value and purchase intention, thus it can be used to test the generality of the results of previous studies. </em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Suraya Sawitri, Alhasin Alhasin An investigation of corporate governance, motivation, innovative behavior, and competitiveness on MSMEs performance 2022-06-20T20:02:35+03:00 Desmice Desmice Syahmardi Yacob Tona Auora Lubis <p style="font-weight: 400;"><em>The purpose of this study is to obtain a model to improve the performance of MSMEs through the application of competitiveness to enhance their corporate governance, motivation, and innovative behavior. A descriptive verification analysis was applied using 5 main variables which include corporate governance, motivation, innovative behavior, competitiveness, and performance of MSMEs. The population includes 106,038 MSMEs owners or employees in the Riau Islands Province while a total of 398 were selected as the subjects. Data were analyzed using Structural Equation Modeling (SEM) based on the variance which involves the Partial Least Square (PLS) data processing in SmartPLS Ver.3.0 software. The results showed that the level of governance, motivation, innovative behavior, and competitiveness in MSMEs can affect their level of performance. It was also discovered that competitiveness has a mediation role concerning the influence of corporate governance, motivation, and innovative behavior on performance. The novelty of this study is for it to serve as a strategic model to enhance the performance of MSMEs through their competitiveness by improving the corporate governance, motivation, and innovative behavior.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Desmice Desmice, Syahmardi Yacob, Tona Auora Lubis Role of presidential issued identity cards (pids) in alleviating the street vendor’s business challenges in Dar es Salaam City 2022-05-28T11:50:12+03:00 Daniel Heriel Shayo Emmanuel J Munishi Pastory Dickson <p style="font-weight: 400;"><em>The focus of the study was to assess the role of Presidential Issued Identity Cards (PIDs) in alleviating the street vendor’s business challenges in Dar es Salaam. Specifically, the study aimed to examine the influence of Presidential Identity Cards in alleviating the street vending business challenges, explore factors inhibiting the utilization of Vendors IDs cards in alleviating the street vendors’ challenges and identify the nature (financial, social relation, special) of problem that was solved by the establishment of PIDs. The study was conducted in Dar es Salaam city, where a sample of 130 respondents was selected. The study collected primary data by using questionnaires. Statistical Package for Social Science (SPSS) was used for descriptive and multiple regression analysis. The study found that Presidential Identity Cards have no significant influence on the reduction of street vendor business challenges. Furthermore, the study found that the establishment of PIDs fails to solve numerous problems facing street vendors, these are; financial, business problems, social problems and lack of permanent areas. The study concludes that despite the provision of Presidential Identity Cards to street vendors, most of the street vendors are lacking business support from the appropriate authorities. The study recommends that the provision of PIDs to street vendors should target to reduce challenges facing street vendors.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Daniel Heriel Shayo, Emmanuel J Munishi, Pastory Dickson Networking capability as an effort for SMEs to internationalize 2022-06-09T13:07:22+03:00 Farika Nikmah Erlangga Andi Sukma Evi Suwarni Rizka Rahmawati <p style="font-weight: 400;"><em>Networking capability is used as a supporting variable in SMEs' internationalization efforts. This is because SMEs find it difficult if they are alone to face increasingly fierce competition and are also faced with uncertain economic conditions. This study uses a quantitative approach, with SMEs owners as respondents. A total of 185 respondents are SMEs owners in the East Java region of Indonesia. Simple linear regression analysis is used, to measure validity, and reliability, followed by hypothesis testing. The results show that there is a positive and significant relationship between networking capability and internationalization. SMEs should be able to establish good and profitable cooperation with the government, suppliers, capital owners, and the community to reduce their limitations.</em></p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Farika Nikmah, Erlangga Andi Sukma, Evi Suwarni; Rizka Rahmawati The impact of corporate governance and corporate sustainability on the performance of South African listed companies 2022-05-25T11:52:36+03:00 Ajeigbe Kola Benson Fortune Ganda <p style="font-weight: 400;">The study examined corporate governance and corporate sustainability impact on the performance of South African listed companies. Data retrieved from 30 companies for the period 2010-2020 was analysed using panel fully modified ordinary least squares (FMOLS) and dynamic ordinary least square (DOLS) methods. Dependent variables were grouped into the Accounting-based approach and the Market-based approach. Explanatory variables were also grouped into Corporate Governance and Accounting ratios. Findings revealed a strong relationship between corporate governance and company performance. This was substantiated by the result from Board gender diversity, which revealed both positive and negative relationships that were significant under both approaches. Directors’ remuneration revealed a positive but insignificant relationship under both approaches, while Board size revealed a negative relationship under both approaches. Further findings also revealed a strong relationship between corporate sustainability performance and company performance. This was established by the results from the ESG and ROA and ROE, which revealed negative but significant relationships under the first approach and became positive and significant under the second approach. Lastly, a strong relationship between corporate governance and corporate sustainability performance was revealed as shown between ESP and directors’ remuneration and a negative but significant relationship with board size and gender diversity. A cross-country based investigation to ascertain whether the same results can be achieved should be carried out.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Ajeigbe Kola Benson, Fortune Ganda Exploring the impact of brand awareness, brand loyalty and brand attitude on purchase intention in online shopping 2022-05-26T11:25:45+03:00 Lesedi Machi Phindulo Nemavhidi Tinashe Chuchu Brighton Nyagadza Marike Venter de Villiers <p>The aim of the study is to explore the impact of brand awareness, brand loyalty and brand attitude on purchase intention in online shopping. The study was quantitative in nature adopting the survey method. Due to the absence of a sampling frame, convenience sampling, a form of non-probability sampling was utilised a total of 253 responses well collected from Braamfontein, a busy business district in Johannesburg, South Africa. In order to test the proposed hypotheses, a unique conceptual model was developed in which brand awareness, brand loyalty, and brand attitude acted as predictors while purchase intention served as the outcome. Data analysis was conducted in SPSS 27 where descriptive statistics were produced as well as regression analysis to test the proposed hypothesis. Findings suggested that customers perceived brand attitude to have the strongest impact on purchase intention while the weakest predictor of purchase intention was brand awareness as far as online purchasing was concerned. Managerial implications emerged from the study and suggestions for further research were proposed.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Lesedi Machi, Phindulo Nemavhidi, Tinashe Chuchu, Brighton Nyagadza , Marike Venter de Villiers Evaluation of customer satisfaction attributes on hospitality services 2022-06-01T12:15:30+03:00 Frank Nana Kweku Otoo Godfred Effah Ameyaw Manpreet Kuar Evelyn Akosua Otoo <p>Customer satisfaction is an indicator of an organization's overall health and future prospects. &nbsp;The study evaluated the impact of customer satisfaction attributes on hospitality services<strong>. </strong>Data were collected from 680 guests of one to three star rated hotels in the Greater Accra Region. The hypothesized relationships were supported by the data. The results show an insignificant relationship between accessibility and hospitability services. Reliability had an insignificant relationship with hospitability services. The results also show that competence had a significant relationship with hospitability services. The results further show that friendliness had an insignificant relationship with hospitality services. The generalizability of the results obtained may be constrained since the present study focused on the hotel industry with its unique characteristics. The study suggests the enhancement of customer satisfaction to establish customer loyalty, improve brand reputation and competitive advantage. The study adds to the extant literature by empirically evidencing that customer satisfaction attributes significantly impact hospitality services.</p> 2022-06-29T00:00:00+03:00 Copyright (c) 2022 Frank Nana Kweku Otoo, Godfred Effah Ameyaw, Manpreet Kuar , Evelyn Akosua Otoo