ZYLFIJAJ, R.; PIRA, B. Assessment of Critical Success Factors of TQM Culture in Hospitality Sector in Kosovo. International Journal of Research in Business and Social Science (2147- 4478), [S. l.], v. 6, n. 1, p. 65–77, 2017. DOI: 10.20525/ijrbs.v6i1.652. Disponível em: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/83. Acesso em: 10 aug. 2022.