ZAID, S. The role of relationship marketing to building loyalty on bank customers. International Journal of Research in Business and Social Science (2147- 4478), [S. l.], v. 9, n. 3, p. 26–33, 2020. DOI: 10.20525/ijrbs.v9i3.657. Disponível em: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/657. Acesso em: 10 aug. 2022.