LAILI, I.; SUMIATI; SUDJATNO. The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables: A study on go-car in Surabaya. International Journal of Research in Business and Social Science (2147- 4478), [S. l.], v. 11, n. 4, p. 23–29, 2022. DOI: 10.20525/ijrbs.v11i4.1792. Disponível em: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1792. Acesso em: 28 mar. 2024.