Study towards Sustainable Performance Improvement Based on Organizational Citizenship Behavior Performance in People Credit Board (BPR) East Java, Indonesia

Sri Harnani

Abstract


This research aims to apply different variables with previous research variables, i.e., organization behavior theory development. Testing OCB variable in mediating transformational and working satisfaction to improve People Credit Board’s (BPR) working performance. This research is conducted to 319 BPR employers in credit section in East Java. Samples amount calculated based on slovin equation therefore it acquired 76 respondents. Sampling method used simple random sampling. Data taking instrument is questionnaire which next can be used path analysis in processing data. This research result shows that there significant influence of transformational and working satisfaction towards OCB and OCB mediates transformational and working satisfaction towards performance. It means that OCB will increase with the increasing transformational leadership and working satisfaction. Next, OCB increased due to the increase in transformational leadership and working satisfaction that tend to improve performance.

Keywords


Finance; Economics

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References


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_____________, malangvoice,com, diakses pada 2 Nopember 2016




DOI: http://dx.doi.org/10.20525/ijrbs.v6i5.762

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International Journal of Research in Business and Social Science (2147-4478) by Umit Hacioglu is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
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