Role of servant leadership on quality of work life (QWL) and work conflict with adversity quotient as mediator
This study aims to examine the role of servant leadership by using an adversity quotient mediator on workplace conflict and quality of work life. The study uses a quantitative approach using 332 respondents and uses path analysis using the AMOS version 24 program. There are five hypotheses proposed in this study. The results of this study indicate that the role of AQ mediators plays a good role in one of the variables, where the other variables do not really need the role of AQ mediators.
Ablaña, M. V. V, Isidro, D. J., & Gino A. Cabrera, Mp. (Cand. . (2016). Correlation between Adversity Quotient and Job Performance of LGU Employees of Tayabas City : Input to Effective Public Personnel Management. Journal of Research of the College of Arts and Sciences, Southern Luzon State University, Lucban, Quezon, PH, 8(2), 109–122.
Adhikari, D. R., & Gautam, D. K. (2017). Labor Legislations for Improving Quality of Work Life in Nepal Labor legislations for improving quality of work life in Nepal. International Journal of Law and Management, (February 2010). https://doi.org/10.1108/17542431011018534
Ajala, M., & Oghenekohwo, J. (2002). Appraisal of Public Policy on Conflict Resolution for harmonious industrial Relations Practise in Nigeria. Journal of African Labour Studies, 5(1 & 2), 78-87.
Akanji, B., Ajonbadi, H., & Mojeed-sanni, B. (2018). Impact of leadership styles on employee engagement and conflict management practices in Nigerian universities Research question. Educational Research, 28(4), 830–848.
Aldrin, N., & Yunanto, K. T. (2019). Job Satisfaction as a Mediator for the Influence of Transformational Leadership and Organizational Culture on Organizational Citizenship Behavior Abstract : The Open Psychology Journal, 126–134. https://doi.org/10.2174/1874350101912010126
Alper, S., Tjosvold, D. and Law, K.S. (2000).Conflict management, efficacy, and performance in organizational teams.
Personnel Psychology, Vol. 53 No. 3.
Bautista, E., Osorio, J. C., Soto, P., Mulgaonkar, P., Hernandez, A., Wyse, C., and Medrano, J. 2016. NYC Climate Justice Agenda: Strengthening the Mayor’s OneNYC Plan, New York: New York City Environmental Justice Alliance. Available online at the following URL: http://nyceja.org/public/publications/NYC_ClimateJusticeAgenda.pdf.
Bedser, M. B. (2017). Servant Leadership: Antecedent to Quality of Worklife of Customer Service Frontline Employees. Rhodes University, Faculty of Commerce, Rhodes Business School.
Canivel, L.D. (2010) Principals’ adversity quotient: Styles, performance and practices. M.A. thesis, University of the Philippines, Philippines.
Cascio, Wayne F. (2006). Managing Human Resources. Productivity, Quality of Wok Life, Profits. Colorado: Mc Graw–Hill.
Daubermann, daiane C., & Tonete, V. lúcia P. (2016). Quality of work life of nurses in primary health care original Article Quality
of work life of nurses in primary health care. Acta Paulista de Enfermagem, (May). https://doi.org/10.1590/S0103-
De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741–749. https://doi.org/10.1037/0021-9010.88.4.741
Ehie, I. C., & Olibe, K. (2010). The effect of R&D investment on firm value: An examination of US manufacturing and service industries. International Journal of Production Economics, 128(1), 127-135.
Fields, T. B. (2018). How Servant Leadership Impacts Interpersonal Conflict Between Employees and Their Supervisors.
Fitri, Y. (2019). The Role of Adversity Intelligence in Encouraging the Implementation of Islamic Work Ethics and the Impact on Accountant ’ s Performance and Career Development of Accountants. The First Economics, Law, Education and Humanities International Conference, KnE Social Sciences, 2019, 619–633. https://doi.org/10.18502/kss.v3i14.4342
Greenleaf, R. K. 1996. On becoming a servant leader. San Francisco: Jossey-Bass.
Hsu, M., & Kernohan, G. (2006). Dimensions of hospital nurses’ quality of working life.
Irawan, W., & Yulihasri. (2019). Effect of Adversity Quotient , Motivation and Discipline on the Performance of Employees PT . PLN ( Persero ) West Sumatra Padang Indonesia. International Journal of Innovative Science and Research Technology, 4(4), 564–568.
Jacobs, K. (2011). Assessing the relationship between servant leadership and effective teaching in a private university setting.
(Doctoral dissertation, Northcentral University). Retrieved from http://search.proquest.com.proxy1.ncu.edu/docview /908959989/13EA36534204B917C7F/1?accountid=28180
Jehn, K.A. (1995).A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science
Quarterly, Vol. 40 No. 2.. Psychology, Vol. 85 No. 1.
Jehn KA and Mannix E (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Acad Manag J 44: 238–251
Kazimoto, P. (2013). Analysis of Conflict Management and Leadership for Organizational Change. International Journal of Research In Social Sciences, 3(1), 16–25.
Kelbiso, L., Belay, A., & Woldie, M. (2017). Determinants of Quality of Work Life among Nurses Working in Hawassa Town Public Health Facilities, South Ethiopia: A Cross-Sectional Study. Nursing Research and Practice, 2017, 1–11. https://doi.org/10.1155/2017/5181676
Khairani, A. Z., & Abdullah, S. M. S. (2018). Relationship between adversity quotient and academic well-being among Malaysian undergraduates. Asian Journal of Scientific Research, 11(1), 51–55. https://doi.org/10.3923/ajsr.2018.51.55
Küçükoğl Mübeyyen Tepe & Akca Meltem. (2019). Servant Leadership and Work-Related Quality of Life in Organization:
Mediating Role of Trust in Leader. Handbook of Reasearch on Positive Organizational Behavior for Improve Workplace
Luthans, F., & Avolio, B. J. (2003). Authentic leadership: A positive developmental approach. In K. S. Cameron, J. E. Dutton, & R. E. Quinn (Eds.), Positive organizational scholarship (pp. 241 – 261). San Francisco7 Barrett-Koehler
Mosadeghrad, A. M., Ferlie, E., & Rosenberg, D. (2011). A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees. Article in Health Services Management Research, (May 2014). https://doi.org/10.1258/hsmr.2011.011009
Nyamboli, R. N. K. (2014). Perceptions of organizational servant leadership and doctoral student satisfaction with e-learning
(Order No. 3666806). Available from ProQuest Dissertations & Theses Global. (1641109699). Retrieved from
Ogunbameru, O. (2006). Organizational Dynamics, Ibadan. Spectrum Book Publishers.
Orlan, K. S. C. & DiNatale-Svetnicka, A. V. (2013) Relationships between servant leadership and conflict management style. Unpublished manuscript, Viterbo University, La Crosse, WI. Retrieved from
http://kristaclementsorlan.wordpress.com/2013/07/22/relationships between-servant leadership-and-conflictmanagement-style/
Padron, J. (2012). Higher education leadership: Servant leadership and the effects on student satisfaction. (Doctoral dissertation,
Argosy University). Retrieved from http://search.proquest.com.proxy1.ncu.edu/docview/1221263941/13EA35E68D26A10CD54/1?accountid=28180
Parvathy, U., & Praseeda, M. (2014). Relationship between Adversity Quotient and Academic Problems among Student Teachers.
IOSR Journal Of Humanities And Social Science, 19(11), 23–26. https://doi.org/10.9790/0837-191172326
Pinkley, R. L. (1990). Dimensions of conflict frame: Disputants' interpretations of conflict. Journal of Applied Psychology, 75,
Phoolka S, Kaur N. (2012). Adversity quotient: a new paradigm to explore. International Journal of Contemporary Business
Priem, R. and Price, K. (1991).Process and outcome expectations for the dialectical inquiry, devil’s advocacy, and consensus
techniques of strategic decision making. Group and Organization Studies, Vol. 16 No. 2. Putnam, L.L. and Wilson, C.E. (1982).Communicative strategies in organizational conflicts: reliability and validity of a measurement scale. in Burgoon, M. (Ed.), Communication Yearbook, Sage, Beverly Hills, CA.
Rahim, M.A. (1983).A measure of styles of handling interpersonal conflict. Academy of Management Journal, Vol. 26 No. 2.
Roloff, M.E. (1987).Communication and conflict. in Berger, C.R. and Chafee, S.H. (Eds), Handbook of Communication
Science, Sage, Newbury Park, CA.
Rosenholtz, S.J. (1989). Teacher’s workplace: The social organization of schools. White Planes, NY: Lagman.
Runtu, D. Y., Aldrin, N., & Merdiaty, N. (2019). Effect of work ethics on job performance with adversity quotient as a mediator:
Work Ethics on Job Performance with Adversity Quotient. International Journal of Research in Business and Social
Science (2147-4478), 8(5), 98-103.
Simons, T.L. and Peterson, R.S. (2000).Task conflict and relationship conflict in top management teams: the pivotal role of
intragroup trust. Journal of Applied Sinha, C. (2012). Factors Affecting Quality Of Work Life: Empirical Evidence From Indian Organizations Chandranshu. Australian Journal of Business and Management Research, 1(11), 31–40.
Srivastava, S., & Kanpur, R. (2014). A Study On Quality Of Work Life: Key Elements & It’s Implications. IOSR Journal of
Business and Management, 16(3), 54–59. https://doi.org/10.9790/487x-16315459
Stone, A. G., Russell, R. F., & Patterson, K. (2004). Transformational versus servant leadership: A difference in leader focus. Leadership & Organizational Development Journal, 25(3/4), 349
Stoltz, PG. (2000). Adversity Quotoient, Mengubah Hambatan Menjadi Peluang (diterjemahkan oleh T Hermaya). Jakarta: PT Gramedia Widiasarana Indonesia.
Stoltz, P.G. (1997). Adversity quotient: Turning obstacles into opportunities. Ontario, Canada: Wiley.
Spears, L.C. 2002. On character and servant leadership: Ten characteristics of effective, caring leaders.
http://www.greenleaf.org/leadership/readaboutit/ ServantLeadership - ArticlesBook-Reviews.html.
Thi, E. Le. (2007). Adversity Quotient In Predicting Job Performance Viewed Through The Perspective Of The Big Five Master
Thesis M Ay 2007. Master Thesis.
Trastek, V. F., Hamilton, N. W., & Niles, E. E. (2014). Leadership models in health careda case for servant leadership. Mayo Clinic
Proceedings, 89(3), 374–381. https://doi.org/10.1016/j.mayocp.2013.10.012
Trompenaars, F. & Voerman, E. 2010. Harnessing the strength of the world’s mostpowerful
management philosophy: Servant-Leadership across cultures. New York, NY: McGraw-Hill
Virawat P (2001). Emotional quotient (EQ). Bangkok: Expernet.
Walton, R. E. (1975). Criteria for quality of work life. In L. E. Davis, & A. B. Cherns (Eds.). Quality of working life: problems, projects and the state of the art (Vol. 1, Chap. 5, pp. 91- 104). New York: The Free Press, Collier-Macmillan.
Wilmot, W.W. and Hocker, J.L. (2000), Interpersonal Conflict, Brown and Benchmark, Dubuque, IA.
Wright, T. A., & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psychology, 5(1), 84–94. https://doi.org/10.1037/1076-89188.8.131.52
Yazon, A. D., & Ang-manaig, K. (2019). Adversity Quotient® , Emotional Quotient and Academic Performance Of Filipino Student-Parents. International Journal of Social Sciences, 4(3), 1253–1264. https://doi.org/10.20319/pijss.2019.43.12531264
Copyright (c) 2019 International Journal of Research in Business and Social Science (2147- 4478)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors contributing to IJRBS agree to publish their articles under the Creative Commons Attribution- 4.0 NC license, allowing third parties to share their work (copy, distribute, transmit) and to adapt it, under the condition that the authors are given credit, that the work is not used for commercial purposes, and that in the event of reuse or distribution, the terms of this license are made clear. Authors retain copyright of their work, with first publication rights granted to IJRBS. However, authors are required to transfer copyrights associated with commercial use to the Publisher. The authors agree to the terms of this Copyright Notice, which will apply to this submission if and when it is published by this journal
Submission of an article implies that the work described has not been published previously( exceptin the form of an abstract or as part of a published lecture or academic thesis), that it is not under consideration for publication elsewhere, that its publication is approved by all authors and tacitly or explicitly by the responsible authorities where the work was carried out, and that, if accepted, it will not be published elsewhere in the same form, in English or in any other languages, without the written consent of the Publisher. The Editors reserve the right to edit or otherwise alter all contributions, but authors will receive proofs for approval before publication