Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector


Emotional Intelligence
Innovative Work Behaviors
Banking Sector

How to Cite

Dincer, H., & Orhan, N. (2012). Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector. International Journal of Finance & Banking Studies (2147-4486), 1(1), 21-28.


Nowadays, almost all sectors especially service ones are aware of the fact that the presence of employees who have high level of emotional intelligence and innovative work behaviors is crucial so as to perform efficiently and productively. Since customer satisfaction and customer loyalty are the main primacy for the banking sector, they need to keep up with all kinds of changes and developments to resist and gain advantages over their competitors subject to the highly increase of competition worldwide.  The main reason of applying this study on the banking sector is its dynamic structure that has been changed both positively and negatively owing to the economic crisis. In connection with this, it is aimed to present the importance of emotional intelligence and innovative work behaviors on the success of banking sector through the analysis of two variables in terms of their relationship between each other. Additionally, it is intended for setting forth the differences of state-owned and private banks in terms of the level of emotional intelligence and innovative work behaviors. As a data collection tool, questionnaire technique has been used. It has been benefited from the emotional intelligence scale developed by Wong and Law to obtain the data related to emotional intelligence level; and the innovative work behaviors scale developed by Janssen to obtain the data related to innovative work behaviors. The findings obtained from the questionnaire were applied to 332 employees in Turkish banking sector.


Cakar, U., Arbak,Y. (2004). Changing Emotion in the Light of Modern Approaches-Intelligence Relation and Emotional Intelligence. DEU Journal of Social Sciences Institute; Vol. 6(3), 23-48.

DeCoster, J. (1998), “Overview of Factor Analysis”, Retrieved on June, 10, 2012-

Dincer et al. (2011), “The Significance of Emotional Intelligence on the Innovative Work Behavior of Managers as Strategic Decision Makers”, 7th International Strategic Management Conference, Procedia Social and Behavioral Sciences Vol.24 (2011) pp.909–919.

Gunluk, M. (2010), “A Study on Professional and Organizational Commitment, Jos Satisfaction and Releasing Reasons of Accountants”: Unpublished Doctorate Thesis, Gebze Yüksek Technology Institute, Institute of Social Sciences, Department of Business Administrative.

Hashern, T.N. (Jordan). Impact of managers’ emotional intelligence on marketing creativity in Jordan commercial bank. Innovative Marketing, Volume 6, Issue 3, 2010-78.

Janssen, O. (2000). Job Demands, Perceptions of Effort-reward Fairness and

Innovative Work Behavior; Journal of Occupational and Organizational Psychology 73, 287-302. Printed in Great Britain

Kaurai P.(2011) Enormity of Emotional Intelligence in Indian Banking Sector. APJRBM Volume 2, Issue 1 (January 2011) ISSN 2229-4104 Sri Krishna International Research & Educational Consortium.

Law, K.S., Wong, C (2004), “The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies”, Journal of Applied Psychology, Vol.89, No.3, pp.483–496.

Lee, Fen-Ming (2003). Conflict Management Styles and Emotional Intelligence of Faculty , and Staff at a Selected College in Southern Taiwan. PhD thesis, The ,University of South Dakota: South Dakota. Lee; 2003.

Mayer, J.D and Salovey, P (1993), “The Intelligence of Emotional Intelligence”. Intelligence, Vol.17, pp.433-442.

Naeem, H., Saif, M.I., Khalil, W. (2008)Emotional Intelligence And Its Impact On Service Quality – Empirical Evidence From The Pakistani Banking Sector. International Business & Economics Research Journal – (December 2008) Volume 7, Number 12- 55.

Orhan, N. (2012), “The Effects of Emotional Intelligence and Innovative Work Behaviors on Job Satisfaction in Turkish Banking Sector”, Unpublished MA Thesis, Beykent University, Institute of Social Sciences, Department of Business Administrative.

Orhan, N., Dincer, H. (2012) The impacts of emotional intelligence competency on job satisfaction in the service sector: An application on the Turkish banking sector. Asian Economic and Financial Review, Vol. 2, No. 5, pp. 617-634

Patnaik, C.M., Satpathy, I., Pradhan, P.K. (2010). A study to assess emotional intelligence and performance of Managers in Cooperative and Gramya Banks in Orissa.Assian Journal of Management Research, Online Open Access publishing platform for Management Research. Research Article, ISSN 2229 – 3795.

Psenicka, Clement. & Rahim, Afzalur. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, (10) 4, p. 302-326.

Rahim, S.H., Malik, M.I. (2010). Emotional Intelligence & Organizational Performance: (A Case Study of Banking Sector in Pakistan), International Journal of Business and Management Vol. 5, No. 10; October 2010, Published by Canadian Center of Science and Education 191.

Sahinkaya, B. (2006), “Emotional Intelligence in Management and Leadership”; Unpublished MA Thesis, Balıkesir University, Institute of Science.

Wong. C.S and Law. K.S. (2002), “The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study”. The Leadership Quarterly Volume 13, Issue 3, June, Pages 243–274.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.